Account pending approval... still

Account pending approval... still

Posted by: cometrider
Posted on: 2008-01-20 08:35:00

I'm new to DH.

Registered my domain on Friday, Jan 18th and received emails from both Google Checkout and DH saying that my order was placed and payment was received. When I log in, I see that no money is owed.

I was hoping to have an informal blog set up by tomorrow, but I can't seem to do anything with my account like add a subdomain or install a 1-click app. It simply says: "You have no plans on this account that allow hosting a domain."

This is listed in the left column of the control panel:
~~~~~~~~~~~~~~~~~
Account Information
PLEASE NOTE
This account is currently pending approval.
If you've already made payment your account should be activated within one business day.
~~~~~~~~~~~~~~~~~

How long have people had to wait for this? I'm getting a bit anxious. I posted a support request yesterday but so far I've just received an email saying that my "inquiry has been moved to the queue of a specific tech support team member." So, since this is becoming increasingly time critical, I thought I should try this forum as well.

Am I missing something simple/obvious?

Many thanks!

Re: Account pending approval... still

Posted by: sdayman
Posted on: 2008-01-20 08:48:00

You're not missing anything. Sometimes it takes a few days; especially on a holiday weekend. The key phrase is "activated within one business day." One business day from Friday will be Tuesday.

-Scott

Re: Account pending approval... still

Posted by: cometrider
Posted on: 2008-01-22 17:46:00

Thanks, Scott.

My recent work/sleep habits have blurred the lines between weekdays and weekends.

After seeing your post, I sent a different support request asking if they could activate it before Tuesday and they actually got me up and running before I awoke Monday morning.

Thanks!
--boB

Tags: google checkoutgooglemissing somethingsupport requestsubdomainmany thanksbusiness dayqueuecontrol panelemailblogmoney