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So, the short version of what you said is that I probably WILL get my refund, but it will take longer?
That is correct. You should definitely read the llatest blog post of the aftermath of the billing error. You should note from the post that:
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If you were charged and haven’t seen the refund show up on your credit card / bank statement yet, try calling your bank. Lots of places take a day or two or three or even four to update their statements even if the money’s already back in, but they should see it (by tomorrow for sure) if you call them.
Unfortunately, it's now the weekend and many banks aren't available on weekends. If yours is, call and ask them.
Also note that their making good on any fees they cost you has gotten even better:
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If this/these erroneous charge(s) by us resulted in you having any sort of overdraft/bounced check/nsf fee from your financial institution, please contact our support team from the web panel. We’d just like to request that you include a copy of your statement with the necessary info showing the fees. It can be either a paper statement or a print out of your online statement, or even a screenshot of your online statement and it can be scanned and attached to your support message via our support form or faxed to us at 714-990-2600. If you fax it, please be sure to write your domain name or DreamHost account number on the fax. When we get this, we will put money on your credit card equal to the amount your bank charged you, as well as give you a DreamHost account credit for the same amount on top of that.
Note that they're now double refunding you for any bank fees they cost you - once directly to your bank account and once to your Dreamhost account.
Also note that if decide you and Dreamhost need to part ways:
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Another thing… if you’ve decided because of this fiasco you’d like to cancel hosting with us, we will allow you to get a full credit card refund of any unused portion of your pre-paid contract, even if you’re past our standard 97 day money-back guarantee.
They also explain the extra safeguards they've added to their automated systems as a result of this billing error.
I don't blame the people who leave because of this incident, but I'm staying. Every business makes mistakes, but not every business owns up to their mistake and tries this hard to make sure that those who've suffered from their mistake are made whole. Again, many of you may consider this incident tantamount to being an "unforgivable curse", but the one silver lining in this dark cloud is that my trust in their ethics has gone up at the same time that my trust in their typing has gone down.
What are 50DISK50, 3DOM50, and 1IP1DOM50?
They're Dreamhost coupons!
