CPanel Login Error

Hi all,

I have a dreamhost account(ID:binnyva) - but for the last few days I cannot login to the control panel. The password and the user name is correct - it shows no error - but I am not being logged in.

I searched the wiki and found this...

http://wiki.dreamhost.com/KB_/_Account_Control_Panel_/_Logging_In_To_the_Web_Panel
> If you're getting the same page again and again with no error message, that
> means your browser did not accept the cookie we sent it. Make sure you set
> your browser preferences to accept cookies. There is no harm in doing so;
> all we do is pass you your username, your encrypted password, and the fact
> that you are a DreamHost customer.

This is exactly what is happening to me - except that I am accepting cookies - I can login to other sites without any problems. I even tried other browsers - Firefox, Opera, Konqueror, etc. Still no luck.

I even took a look at the headers...
Response Headers
Date Fri, 02 Nov 2007 11:45:18 GMT
Server Apache/1.3.37 (Unix) mod_perl/1.27 mod_ssl/2.8.22 OpenSSL/0.9.7e
Keep-Alive timeout=2, max=100
Connection Keep-Alive
Transfer-Encoding chunked
Content-Type text/html; charset=ISO-8859-1
X-Pad avoid browser bug

Request Headers
Host panel.dreamhost.com
User-Agent Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.8) Gecko/20071008
Firefox/2.0.0.8
Accept
text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
Accept-Language en-us,en;q=0.5
Accept-Encoding gzip,deflate
Accept-Charset ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive 300
Connection keep-alive
Cookie ndnsessiongoo=[50 char alpha/numeric hash]

If anyone knows, please let me know what I can do to login again.

Is there an email address for the support from dreamhost - as I cannot not use the 'Support' feature in the Cpanel - as I said, I can't login. (support@dreamhost.com will not work - its automated)

Thanks.

Binny V A

The first thing you should try is to *delete* all your DreamHost cookies, clear your cache, and try again (get a new cookie issued).

--rlparker

Just did that - now I get this error

Error! Uh oh! Please make sure cookies are enabled! If so, try deleting your "dreamhost.com" cookie and re-trying!

I get this error after I deleted all the cookies. If I don't delete the cookie, I get no error - but I still stay in the login page.

Binny V A

Have you confirmed that your browser accepts the cookie? Is it in your list of cookies?

> Have you confirmed that your browser accepts the cookie?
Yes it does

> Is it in your list of cookies?
The dreamhost cookie was in the list of cookies. The name of the cookie was 'ndnsessiongoo' and the value was a 50 char alpha/numeric hash which I cannot post here for obvious reasons.

Binny V A

Have you tried contacting support via the following contact form?
http://dreamhost.com/contact.cgi

I know it sounds crazy, but is it possible that the ID you're using doesn't have panel access enabled?

> Have you tried contacting support via the following contact form?
> http://dreamhost.com/contact.cgi
That I will do right away.

> I know it sounds crazy, but is it possible that the ID you're using doesn't have panel access enabled?
No - I have been using this same ID to login to the cpanel for a long time - suddenly it just stopped working.

Binny V A

I've definitely run out of ideas. :(

Hi guys,

I just found what the issue was - and it was completely my fault. Sorry about troubling you all.

> I know it sounds crazy, but is it possible that the ID you're using doesn't have panel access enabled?
The email address was what I was supposed to use and not the ID. Yes, I am feeling very stupid right now.

Anyway, thank you of all your help.

Binny V A

It's ok Binny, we all have those days! I'm just glad you're back in the panel.