Average uptime on DreamHost?

What's the average uptime on DreamHost?

Is it 99%, 98%, 96% ?

Wayne Sallee
Wayne@WayneSallee.com

Over what service and time?

Email, apache, shell?
10 servers, 5 servers, 1 server?
10 year, 5 year, 3 months?

Mine is ok recently.

Today my qro-parts.com web server have down, because have a DNS problems. Have a full stopped at more 16 Hours!
I put a 3 tickets to customer. But not any help, not any replay. Can not any call also. Only this stuppid and not-responded support forrm.
DreamHost is VERY bad web host company. I will do fast migrate from here.

Absolutely not recomend!

Pavel,

VERY UNHAPPY customer

Of the choices you've given us, mine is >99%, but as DreamHost itself says, 99% isn't all that good. 99% is one hour of downtime every four days. That doesn't sound so good to me.

I'm not at DreamHost for stellar downtime. In shared hosting, most downtime will be caused by a neighbor on your server sucking up all of some resource and bringing the server to its knees. This means that people's perception of their downtime will vary greatly based on whether they are on a "good" server or not. From what we've seen in this forum, which may or may not be a representative sample, most servers are "good."

For this $97 off you will received also 97% web hosting off.
Also here is 97% of customer support very "off"

Very bad web host for this cheap :-)

Pavel (qro-parts.com)

Very unhappy customer

I am on over a dozen servers here. My uptime has been quite good.

"Of the choices you've given us, mine is >99%, but as DreamHost itself says, 99% isn't all that good. 99% is one hour of downtime every four days. That doesn't sound so good to me."

Yea that's true. 1 hour down every month would be 99.86%
1 hour every quarter would be 99.95%

Does this forum not have a quote function?

Wayne Sallee
Wayne@WayneSallee.com

In reply to:
Does this forum not have a quote function?

There is not an "automagic" quote reply function, but you can format your quoted material using the "tags" that are available, like this (without the "spaces" after the "["s):

[ quote]Insert the quoted material here[ /quote]

--rlparker

Pavel you made configuration changes to your DNS and mapped the domain to a new unique IP and set up https service for your domain. The techs were very helpful with you and you just spazzed out and yelled at them.

See: http://en.wikipedia.org/wiki/Etiquette
and: http://en.wikipedia.org/wiki/Manners

In reply to:
Pavel you made configuration changes to your DNS and mapped the domain to a new unique IP and set up https service for your domain. The techs were very helpful with you and you just spazzed out and yelled at them.

The level of spaz was quite apparent in his post, which is why he was largely ignored. I ignored him 3 times in 16 hours, but it didn't help. Apparently the "tortures" got through, though.

-Scott

Michael,

If to close you in burning room you will be yelled also. I did not receive any help, any information, have not any answer to mine messages in current of 16 hours! My web-site have fall 16 hours and I had losses and sufferings. If you and Dreamhost think that it normally - yours is the awful company. Fortunately I yours customer since July only. But at August I already had a case of week silence from DreamHost to my 4-5 messages. Also any phone call or chat contact impossible here.
If I lived in your country I would discuss about your service also Dreamhost.com Etiquette and Manners here:
http://en.wikipedia.org/wiki/State_court
and: http://en.wikipedia.org/wiki/Consumer_Protection_(Distance_Selling)_Regulations_2000

"I ignored him 3 times in 16 hours, but it didn't help."

You is customer support and you ignored a customer messages and Trouble tickets??!!

O my God..

I will migrate from here to more expensive but very best Germany or UK web hosting. I even for free of charge can not deal with guys is have spit to the customer instead of the help. And after that they offend the customer!

VERY BAD GUYS!

I've wrote, then deleted the part where I rehash the part where you made some honest mistakes and asked for help. That sequence of actions happens dozens of times a day between the thousands of customers that DreamHost has.

<more deleted>

<wrote some more, deleted it>

Never mind, I give up. Pavel, let us know if you want our opinion. Until then, I'm assuming you're just here to vent in a hurtful way and to hear yourself talk. I'm going to go back to the original discussion.

I will say that on my original DreamHost server, things were fine except for the DNS meltdown (one day) and one NFS meltdown (36 hours) in my cluster. Oh, and there was one time when someone else on my server hogged all the CPU time. It was a couple of hours before that got sorted out.

All these outages are totally documented in the support blog (well, not the hogging incident), so the best thing would be to go over there, read it, and imagine that you were hosting here at in one of the named servers or clusters.

My opinion that you badly understand what you do with offending your customer and do similar dispute. Now mine web site is some times is down again. Possibly it is revenge to me. In DreamHost.com a students works?

In reply to:
In DreamHost.com a students works?

Are you asking whether DreamHost is run by students?

The answer is no, DreamHost is run by professionals. They host over 500,000 sites and have been in business 10 years. I was referred here by a coworker of mine who has been hosting here for 5 years and has been very happy.

BTW, I don't think DreamHost is being vindictive or targeting you. It would be a bad business decision and it also wouldn't be worth their time. I do think it's very telling that you've jumped to that conclusion, though. :)

I think you some gypsy tears need to website your make better working in the Dreamhost service hosting.

--rlparker

To swear with the customer paying money can only a silly youths.. Yes, DreamHost is undergraduate students company, similar company founders.
See : http://en.wikipedia.org/wiki/DreamHost

Good Luck

I'm pretty sure they're no longer in college. :)

http://en.wikipedia.org/wiki/Ivan_Pavlov

Pavlov, Have you considered visiting here:

http://en.wikipedia.org/wiki/North_Pole
-or here-
http://en.wikipedia.org/wiki/South_Pole

in one of these?
http://en.wikipedia.org/wiki/Hot_air_balloon

In reply to:
I'm pretty sure they're no longer in college. :)

Looks like Sage (Webring) Weil still works on a Phd. Did all other 3 gradgitate, or just start growing a "ginormous" file system co.?

the customer is not always right, and you’ve made it clear to the other dreamhost customers who visit these forums (you seem to have not noticed that these are customer-to-customer forums) that your reaction is not right.

from what i can tell, you made a change that made your site go down, and then expected dreamhost to fix it for you or at least tell you how to fix it, and you opened a support ticket. at this point everything is reasonable.

then, things changed. you got impatient, opened additional tickets for the same problem (this is generally seen as whining), and posted angry comments on the customer-to-customer discussion boards. at this point nobody wants to help you because you are coming across as whiny and annoying while also personally attacking those who might help you.

as a side note, i have read on these forums that support tries to respond to tickets within 24 hours, and 16 is within 24. i could not find that information by following either the terms of service or the support link from dreamhost.com however.

due to your attitude and behavior, if i were dreamhost i would be glad to be rid of your business. allow me to reiterate that i am NOT dreamhost and do not even work for dreamhost — like most folks here i am a dreamhost customer and have been mostly happy with the services i am paying for.

my opinion is based on the following points which i have gathered from your and michael’s posts — if i have misunderstood something feel free to explain otherwise:
1. your site went down due to a dns edit you made that was done incorrectly. you put in a support ticket to ask dreamhost to help fix it.
2. dreamhost support did help you with your problem after 16 hours. note that if these were the only two points it wouldn’t even be worth discussing.
3. while waiting for a response from dreamhost, you attempted to get a faster response through clogging up their support queue with more tickets for the same problem. note that this behavior makes things worse for other dreamhost customers looking to get support because support has to wade through your duplicate tickets before getting to somebody else’s issue.
4. while still waiting for a response, you went to the customer-to-customer forums and complained about dreamhost and accused them of torturing you (or maybe you were saying that the situation was torture, but either way we all see it as over-exaggerating for attention). you also hijacked this thread, which is bad forum etiquette.
5. after getting help, you still bash dreamhost and talk about how you would rather pay a lot of money to host somewhere else than host here for free if that were an option.

so why are you still here? you’re clearly not looking for help because your posts have consisted solely of complaining and name-calling and have showed no willingness to work with anyone who might try to help you. the best i can tell is that you are hoping to somehow hurt dreamhost by complaining about them somewhere public, or you think you can get special treatment by making a fuss and threatening to take your money elsewhere. i doubt you will make either of those things happen, so you may as well move on to your expensive german host.

track7 - my dream-hosted site

Actual times:

pav 11:22pm: I made some changes, my site went down.
Support guy #1 6:38am: Made some changes, think I fixed it.

pav 8:21,8:50,10:26am: No work, you suck, I hate you
Support Guy #2: 10:33am: Sorry really fixed.

pav: 10:45am: I will complain until I am blue in the face and give you a bad review
Support guy #2 10:51am: wait I actually fixed your problem why are you giving me a bad review? sad pandas.

"No work, you suck, I hate you"

I see you is big lier.

Also I see you take some my personal information from my files in Dreamhost web hosting. You is HACKER and you is work here? Need request a FBI help?

Dear misterhaan,

16 hours I had no contact, not any answer from my web host provider. I could not learn anything. I have received the first reaction from DreamHost after mine comments here only. Similar " customer service " is good?

I go out from similar disput.

Actually, I just hacked into your phone system, and disabled the FBI number for you. Also I planted a CIA bug, so they will now be watching you.

In reply to:
Today my qro-parts.com web server have down, because have a DNS problems.

@pavel: As I understand the situation, your site went down because you made a change in DNS, you broke your site.
If you had made notes on your changes, you could have put the configuration back the way it was, and not needed support.
Also, on finding out your intended change did not work as expected, you could have posted in this forum, by starting a new thread, with an appropriate subject line (such as "configuring https/ssl with fixed IP"). By asking nicely, you would have received help from the other customers here.
Someone may have suggested you read this article in the wiki.
But, events did not go the way they could have. Good luck on your new host somewhere else. It is time to return this thread to the OP. If you have further comments, please start your own thread.

@Wayne: DH has had some problems, but my personal experience is good. DH rebooted my server 9 times in 4 months (3 times in a couple of hours one morning). DH does try to keep things running well.
I have experienced a couple of annoying eMail outages in the last few months, and in each of those cases, there was a post on the status page. Many hosts will not even admit there is a problem.
I have no plans to go elsewhere at this time, the cost-to-value ratio is good here.

Regards,
Rudy

Oh noes! Is the CIA watching this thread then too? Maybe I shouldn't be posting here...

--Matttail
art.googlies.net - personal website

In reply to:
Oh noes! Is the CIA watching this thread then too? Maybe I shouldn't be posting here...

Oh noes, indeed! It could be worse, like in my case.

Being connected via AT&T, "all my bits are belong to Bush" anyway, so the government can watch *all* my traffic no matter *where* I post! frown

I kinda like the idea of including a copy of the U.S. Constitution and the Bill of Rights with all my traffic, on the outside chance that while reading my traffic, the spooks *might* learn something about what those documents contain. wink

--rlparker

Turns out bush mostly reads spam. They are currently preparing to protect ohio from a deluge of viagra.

Average uptime on DreamHost?