I am currently researching other hosts and trying to learn about DH's refund policy. I've experienced constant downtime and slowness for the last couple of weeks.
I'm not a systems guy, but I've worked closely with Unix servers for almost 10 years, and I know a server load greater than .1 is usually a cause for concern. My DH box, Starburst, is regularly in the 200 - 400 range! Tonight after a lengthy downtime, I got logged in and saw this:
[starburst]$ w
19:28:33 up 2:37, 2 users, load average: 854.79, 922.14, 762.35
USER TTY FROM LOGIN@ IDLE JCPU PCPU WHAT
[starburst]$ uptime
19:29:11 up 2:37, 2 users, load average: 506.41, 824.97, 736.45
[starburst]$ uptime
19:29:14 up 2:37, 2 users, load average: 475.23, 813.21, 733.12
[starburst]$ uptime
19:29:16 up 2:37, 2 users, load average: 475.23, 813.21, 733.12
[starburst]$ uptime
19:29:17 up 2:37, 2 users, load average: 475.23, 813.21, 733.12
[starburst]$ uptime
19:30:08 up 2:38, 2 users, load average: 251.78, 701.15, 699.25
[starburst]$ uptime
19:30:09 up 2:38, 2 users, load average: 232.58, 689.71, 695.56
[starburst]$ uptime
19:31:04 up 2:39, 2 users, load average: 94.58, 574.21, 655.73
[starburst]$ uptime
19:31:05 up 2:39, 2 users, load average: 94.58, 574.21, 655.73
[starburst]$ uptime
19:31:31 up 2:40, 2 users, load average: 64.17, 528.51, 638.44
[starburst]$ uptime
19:34:45 up 2:43, 2 users, load average: 84.60, 307.57, 529.64
19:34:45 up 2:43, 2 users, load average: 84.60, 307.57, 529.64
[starburst]$ w
19:35:26 up 2:43, 2 users, load average: 100.04, 283.52, 512.18
USER TTY FROM LOGIN@ IDLE JCPU PCPU WHAT
[starburst]$ uptime
19:35:33 up 2:44, 2 users, load average: 102.20, 280.93, 510.11
[starburst]$ uptime
19:35:34 up 2:44, 2 users, load average: 104.27, 278.39, 508.06
[starburst]$ uptime
19:35:35 up 2:44, 2 users, load average: 104.27, 278.39, 508.06
[starburst]$ uptime
19:35:35 up 2:44, 2 users, load average: 104.27, 278.39, 508.06
unbelievable.