Site down - How much time I must wait?

My site is down and I am waiting already one hour for the answer from support. Last week I had problems with another site and I waited almost 2 days!!! Is it normal?

In reply to:

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My site is down and I am waiting already one hour for the answer from support.

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It's Sunday, so an answer may take a bit longer than usual. Also, it would be more helpful if you could post your site URL so that others could check for you.

Thank you for the reply. My site: http://www.women-links.com/ (server - pound)

Looks like there are some datsbase (MySQL) and cookie problems.

From the error message, your database is hosted on the server snowball, which is currently down.

An announcement was sent half an hour ago saying they are working on it.

Yes, I've just received the message (after 2 hours), but how and where I can find out that my database is hosted on snowball?

> Is it normal?

Being down once a week does not seem normal. Taking an hour or two to get back up does. Be sure you mark your Support request as high priority (site outage) for something like this.

prufrock:
> Looks like there are some datsbase (MySQL) and cookie problems.

psross:
> From the error message, your database is hosted on the server snowball, which is currently down.


What are you guys using to see this? I see no response at all.

Edit: Finally saw the errors displayed on the page after long wait. Also, seems to be working again now.

Good luck,

BobS

You can see what MySQL server you are on in the Status -> MySQL Usage section of the panel.

Alternatively, you can lookup the IP address from the database hostname (womenlinks.women-links.com -> 205.196.220.122) and then do a reverse lookup on that IP address (205.196.220.122 -> ires.snowball.dreamhost.com).

Only an hour?

You should feel lucky. I have several (4) emails that have not been responded to in over a DAY! And I have TWO sites down.

grumble