Extremely poor support

Extremely poor support

Posted by: Stench
Posted on: 2005-02-26 13:25:00

All I want to do is change my DNS server address. I end up with this error: Can't call method "RegistrationType" on an undefined value at /usr/local/lib/site_perl/Ndn/Dhwebpanel/Domain/Registration.pm line 107.

Re: Extremely poor support

Posted by: Stench
Posted on: 2005-02-26 13:27:00

Is that not where I said the problem was?

"(in the meantime you should be
able to [edit] registration service from the Manage area under the
Domains tab)."

Re: Extremely poor support

Posted by: macmanx
Posted on: 2005-02-26 15:07:00

Stench, John told you all he knew, which is that you should be able to [edit] registration service from the Manage area under the
Domains tab. You obviously can't, but you should be able to. He's forwarding it to the admin team, they'll know what to do.

Re: Extremely poor support

Posted by: Stench
Posted on: 2005-02-26 20:52:00

well I took it as "in the meantime" like I can go there to make adjustments until it is fixed.
Either way 1 week to just get a site up is not acceptable. I will have to terminate.
If you need to use support the turn around time is quite poor and for more complicated issues playing "ticket tag" every 2 days just doesnt help.
Dreamhost has been a great host otherwise.

Tags: undefined valuedomain registrationndnusrlibperllocal