Custom php.ini Not Working

I have compiled a custom php.ini and php.cgi for two domains.

They were working fine earlier today and then later this afternoon my domains (which use scripts with ioncube loaders) reported errors in loading ionCube.

I recompiled php.ini and php.cgi and made sure the handlers were in .htaccess, and followed all of the Wiki instructions.

The phpinfo file shows that ionCube loaders aren't present and it's not reading my php.ini or php.cgi.

One of my phpinfo.phps.
http://tniwwt.com/phpinfo.php

I'm having exactly the same problem...just started happening out of the blue earlier tonight. I've opened a support ticket as it appears to be out of our control.

Same here except that for me, it's SOAP that isn't working.

What the heck is going on? Did they overwrite our custom PHP binaries?

I'm glad that it's not just me who was having a problem. Two critical scripts for my business rely on ionCube and due to this error they are offline!

Has anyone heard from Dreamhost on this issue?

I have the same. Everything just started non working out of the blue by yesterday. And when i started support ticket they have told me that it is my fault because my php was out of date!!! Now i recompiled everything and it is still not working, like the .htaccess was empty

Edited by owi on 08/13/08 06:10 AM (server time).

They told me also, that it was my fault.

Edited by jonathanb on 08/13/08 06:39 AM (server time).

I'm having the same problem.

I have WordPress redirect directives in my .htaccess and they are being processed, but the AddHandler and Action directives are not. Weird.

The WordPress plugin my site relies on requires magic_quotes_gpc to be on, so I need my own php.ini.

Same thing. So I'm happy tham I'm not alone.

Submitted ticket 2 hours ago - no reply yet.

Yeah, kolo, it's comforting not to be the only one affected when something like this happens.

I can't submit a help ticket because I'm not the principal account holder and therefore don't have access to the account control panel.

So when someone gets this resolved, please post the solution in this thread.

I just got an email saying my ticket is now in the top priority server outage queue. This is great news meaning that DreamHost knows the problem and is now fixing it!

My business will be back online before I know it and I commend DreamHost for the fast response.

yeah -- having same EXACT issue.
i've got 2 HEATED messages in to support.
i can't wait to see what they say.
sometimes DH REALLY pisses me off.
but most of they time DH is really great.

I went to great pains to get Ioncube working again after the PHP update a couple of months ago. I managed to do the custom updates (eventually - since I am not a programmer!) and it has been working fine again until recently. Like the rest of you, my mailing list script is down again and I'd like to know why!!

Http://www.WobblyPromotions.com
Http://www.Wobblymusic.net/RecordStore.htm
Http://www.GiveMeARecordDeal.com
Http://www.SeniorSounds.com

This may just be me, but my custom php.ini just began working again a few minutes ago.

Mine is still not working. Still no word from dreamhost yet either.

Everything is back to normal now. My own php5.cgi and php.ini is used.
But i'm still upset, that my site was not working for about a day...

For those, who still have this problem:

Try to change php version for site in panel and change it back. Worked for me ;)

I'm having the same problem. The php4/5 toggle in the panel did not fix my problem. I have a ticket in support now.

My site is back up, and php info confirms my custom php.ini is loading once more.

But still no word from Support in response to my ticket. My client now has zero confidence in DreamHost. Bummer.

Woot fixed now.

Lucky you.. I sent them multiple e-mails last night right after it started happening, and even told support about your first message and the other message from the other guy after.

I still haven't heard anything from them, and our php still isn't working correctly.

I hope they get mine working soon or at least get some kind of reply.

Good luck to everyone else and I'll keep my fingers crossed and hope they get mine working soon.

Agree here about the service.. I've had my issues with them too, but in general, they are a good ISP and support is usually good. I know it's difficult to keep a lot of servers all running well too, so, unfortunately, it's part of the business for them as well as us.

I'll just keep my fingers crossed for now and hope they get us running back the way we were soon.

Yeah !! I'm back up too and things are running again..

Thanks for taking care of this DH..

Ditto kolo. I got it to work again by changing php version to 4, then immediately changing it back to 5. Thanks for the suggestion!

I'm repeating the post because I think it's helpful when looking at the string of subjects to see what might have worked for people. (Hmm... that only helps in some views. Oops.)

I also want to comment that I heard back from DH, but they simply said that it's not really their problem if the custom php.ini breaks and that's not the preferred way of doing things. I hope some of you get more positive responses from them!

Edited by nyphot on 08/14/08 07:58 AM (server time).

kolo's trick fixed it for me as well.

What I want to know is what caused the problem and is there anything we can do to prevent it from happening again ..

how do you change php version in your panel

You have to edit your Fully Hosted domain to select the PHP version. Domains -> Manage Domains then Edit.

-Scott

apparently you can't do that anymore
they took the option off the site

which is no good because i was going to attempt that as a possible fix to my problem :S

Oh yeah, they disabled PHP4 for new domains. Maybe it's possible to modify .htaccess to use php4 as the handler for your php files.

-Scott