500 Internal Server Error

Anyone else having this problem over the weekend or today? I've been receiving this error all day and wonder if it had to do with any of the issues DreamHost had this weekend.

I have this same problem on 'jak' server. Load average is 25.xx-150.xx...

Ditto here as well - 500 errors since yesterday

If you have not already then you should submit a support ticket to DreamHost. Especially if you are on the Spunky cluster.

You should do so in any case if you cannot resolve the problem by using the username>edit method.


--
Norm

Opinions are my own views, not DreamHosts'.
I am NOT a DreamHost employee OK!!

You act on my advice at your own risk!

I submitted a ticket this morning and received the following message:

* I visited the site in question, and did not see any errors. If the site is still malfunctioning, please send a complete url to recreate the problem (sometime 500 Internal Server Errors can be caused by scripts that do not return the correct Content-Type
header).*

So what would you guys suggest to alleviate this issue? Would 500 errors be caused by any of the problems DreamHost is having?

Usually it is as DreamHost say, a badly written script that causes this error. It usually occurs if scripts have been sent to the users account using an FTP program.

If you have just uploaded some new scripts you might want to try logging in via SSH and opening your script with an editor like pico (pico -w script.pl). Then add a space at the end of your script and delete the space to show the modify flag. Close the editor with control-x and accept the filename offered. This will make sure the script is written correctly and includes no weird commands.

If you wish to post the website in question then perhaps others may be able to check it is working. If you do not wish to publicise the site then feel free to PM me the URL and I will see if it works.


--
Norm

Opinions are my own views, not DreamHosts'.
I am NOT a DreamHost employee OK!!

You act on my advice at your own risk!

I've been getting the 500 internal server error message as well since yesterday. My site (a wordpress blog) came back up briefly but is down again today. Dreamhost said yesterday that my server was rebooting when I had the problem..but it was all afternoon and now again today. Anyone have any ideas for me?

This is happening to one of my wordpress blogs. I checked in error.log and it gave this message:

[Wed Mar 25 12:00:15 2009] [emerg] mod_fcgid: server is restarted, 10449 must exit
[Wed Mar 25 12:00:15 2009] [emerg] (22)Invalid argument: mod_fcgid: can't get lock, pid: 10449

Googled it a bit and it seems that Apache is not restarting properly. I don't know how to restart apache and kill this rogue process since I'm on a shared server. Already contacted support multiple times in the last 7 hours, and they're not responding. Usually they respond pretty fast so I'm not sure what's going on. I also tried the method of editing the domain and saving the options to restart the server, but the same error popped up.

Edited by xynny on 03/25/09 07:32 PM (server time).

Guys, theres no rocket science about that.

"Premature end of script headers" means your script is being killed due to overload.

Keep in mind this is a shared host service.

500's are not end of script errors.

Send in a ticket and wait until Support can check the server out.




How To Install PHP.INI / ionCube on DreamHost

I'm also having Internal server error on my sites. I'm on nigthwing server. I submitted a ticket yesterday and I had everything working fine for a few hours and then the foo started again getting sites slower and slower until the error.

I believe it's a CPU overload caused by someone hacking Dreamhosts server. I submitted another ticket today, let's hope they will fix this.

I'm thinking about moving to another hosting company, it's not acceptable to let customers without a paid server for over 5 days.

Edited by Manu on 05/18/09 12:19 PM (server time).

I have same problem!
I use Magento, wordpress and Joomla.
All 3 websites are down!
I had this problem last month and DH Support answered me, but it's been days my website is like that.
This morning I did delete all Magento install and installed using SSH.
It worked for 1 hour and now I have same problem!
DH Support doesn't answer our tickets, I already sent 3. One is more 34 hours now, another one is almost 24 hours and last one I just sent.
I have Invision Power Board forum and checking server load with it, I get this:

Current Server Load 374.99
Total Server Memory 16048 MB
Available Physical Memory 430 MB

i am tired of this and it's more some days until I need to renew my websites. If I don't get this fixed, I will move to another host.

VISIT MY WEBSITE!

I think their server have some critical issues. This morning everything seemed to work fine, now I get again all these errors or sites slowing down like hell.

I can't believe!!!!!!!!!!!
Move our websites to another server!
I got this email from support ticket:
There has been an update on the service interruption
you have asked to be notified about:

Outage resolved: We believe the issue to be resolved.
(2009-05-19 07:03:24 PDT, 0 secs ago)
Outage verified: We are actively looking into resolving it.
(2009-05-19 05:50:11 PDT, 1 hour 13 mins ago)
Outage first reported.
(2009-05-19 05:36:19 PDT, 1 hour 27 mins ago


I know it's only a robot email, but it's not resolved!!!!
I want my websites working. Find the processes and kill them.

Canonical Hostname giancana.dreamhost.com
Uptime 3 days 9 hours 48 minutes
Current Users 10
Load Averages 296.52 324.09 344.12
Type Usage Free Used Size
Physical Memory 97% 515.98 MB 15.17 GB 15.67 GB
Kernel + applications 58% 9.05 GB
Buffers 3% 494.59 MB
Cached 36% 5.64 GB

This is from a script.
Please fix this or just move our websites.

VISIT MY WEBSITE!

Seeing this problem on server capone (but not sepulveda) as well - either internal server error or terribly slow response - these are wordpress sites with nothing special installed - the internal server error comes and gos so it can't be our scripts causing the problem. Going on for days now.

Can't believe DH doesn't even acknowledge the problem on dreamhoststatus.com - they clearly have a major problem with several servers and yet either don't respond at all (our case) or pretend the problem is resolved. We're pretty much done with DH. Probably moving to Media Temple unless others have good recommendations. Sad about DH - they seem to be fine for a while, then get a bunch of new clients and all hell breaks loose. I like the company, panel and their approach, but I can't tolerate major problems going on for days at a time with no explanation.

I just don't understand how DH can let terrible service like this go on. Hate to say it, but they now officially suck. I won't be recommending them anymore.

.phil

.. same problems here... it's important to keep this thread open as there is no information on http://www.dreamhoststatus.com/ .. this is not good news.

My websites are back on giancana server.
Let's see how long they will keep it smooth

VISIT MY WEBSITE!

i've been noticing an increase of 500 and 503 error on one of my site. and now it is completely down (503 / 500) but the weird thing is, it only happens to 1 of my sites only.

This data was collected on capone.

The system appears to be getting stuck in iowait; largely on the homedir partitions (but others are affected):

(bloody prettified webification eats perfectly good plain-text formatting that would otherwise make this information readable)

avg-cpu: %user %nice %system %iowait %steal %idle
32.26 0.00 8.68 55.33 0.00 3.72

Thing to take away here - 55% of the time (in this brief sample) the CPU was waiting for I/O.

Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util
sda 0.00 222.00 0.00 248.00 0.00 1968.00 15.87 76.64 341.24 2.58 64.00
sda1 0.00 222.00 0.00 247.00 0.00 1964.00 15.90 76.37 341.26 2.59 64.00
sda2 0.00 0.00 0.00 1.00 0.00 4.00 8.00 0.26 336.00 264.00 26.40
sda3 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
sda5 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
sda6 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
sdb 0.00 217.00 81.00 44.00 1584.00 1044.00 42.05 24.12 213.57 7.71 96.40
sdb1 0.00 217.00 81.00 44.00 1584.00 1044.00 42.05 24.12 213.57 7.71 96.40

Thing to take away here: the devices sdb and sdb1 (which I believe make up a RAID-0 mirror based on their behavior) contain the home directories where everyone's data lives. These are considered 96% utilized by iostat; and the system is waiting an average of 200ms for requests to be serviced by this storage. (Humans start to notice performance sucking at 20ms and above on average).

The sda and sda1 partitions are pretty dang slow too - don't have enough visibility to see where these mount but they're likely another RAID-0 mirrored rootvol.

If this is real hardware directly attached to the server I'd suspect a backplane or disk controller saturation problem; but again I don't have enough visibility or background on the system to diagnose with authority. I can only point to the smoke...

The load average is quite high:

capone:~> uptime
12:09:06 up 21:34, 11 users, load average: 384.80, 369.12, 398.88

When it was rebooted yesterday, the system was usable for a while before the load average got up above 100 - now most scripts are unrunnable for the most part, and loading a plain subdirectory display requires 30 seconds (usually takes only a second or two at most).

My support history shows some signs of life (though no response to my queries posted yesterday)

5 hours 46 mins ago: Outage verified: We are actively looking into resolving it.

6 hours 0 mins ago: Outage first reported.

A posting to http://www.dreamhoststatus.com/ would be nice...

Crossing fingers...

websites are off again

VISIT MY WEBSITE!

I think we should ask Dreamhost a refund for this disservice. I've lost contacts, customers and money! I'm having also a bad image to everyone who is seeing this Internal Server Error popping out without any reason. I've paid for this service, my sites are lightweight and optimized. I only have some few hundred hits per day and hardly believe this issue is my fault.

Though the service was great a week ago. It's a shame. What happened? An earthquake in LA? They should at least inform us.

And they don't answer our support ticket.
I think they left company with no one there.

VISIT MY WEBSITE!

..thanks for update .. we're on capone so this could explain it ..
sql is fwap:nuffer, anything requiring dbase is dead .. (one wordpress v2.7.1 and one gallery v2.3) .. sites are up though,
yes, a posting to http://www.dreamhoststatus.com/ would be professional,
and my fingers are also crossed
/.d

First thought it was me (been playing with wordpress plugins and adding a 'private' IP to the website for SSL purposes), but it looks worse than that.....
Static HTML and files are still accessible and working properly, only php seems affected (did they do a PHP update/grade??). Am downloading all data atm. If this isn't resolved (or explained properly) I'll move my business elsewhere.

It's awfully quiet on their support pages. Too quiet.

My server is the Jubilee.Edited by redwilly on 05/19/09 02:22 PM (server time).

capone seems to be working again, but there is no FTP access 2:21PST

capone slowing down - FTP back 2:28pmPST

capone - pretty much unusable again. They must have just rebooted, but whatever is causing the problem is back. Sucks...

I'm on Capone as and as everyone knows it has been having trouble for a while. Why is there no mention in the DH status page? I have about 7 wordpress sites and some of them are working intermittently at best. I am getting various errors including the 500 Internal Server Error. Also getting a 503 error and network timeouts. Actually getting all network timeouts at the moment even for non-wordpress sites. They did seem to be all working for a minute or two though.

*edit: Thought that I would add that I am now getting a Failed to Connect error and that is scary. Recently some of my sites and parts of sites were deleted at Dreamhost and they tried to say that I did it by accident. I'm afraid that it is going to happen again. Can't check it my files are there because ftp is not working. Don't want to check webftp because that is where they told me I "accidentally" deleted my websites and that I was the only one logged on when it happened.Edited by deadhippo on 05/19/09 02:42 PM (server time).

now getting "can’t connect to the server." from browser 2:34pmPST

DH didn't pay internet bill.
:p

VISIT MY WEBSITE!

Could be another week. Here is a response that I finally got. I dig the honesty but wow:
Your web hosting account is hosted on one of our problematic machines. It's a known issue that our administration team has diligently worked towards resolving. They have decided that the best course of action will be to offload the machine. Meaning, move a fair share of users to other machines. This should reduce the strain on the machine. The ETA on completion is about week. Ofcouse this is worse-case scenario. I can assure you we will do our to complete the process in a timely fashion. We are fairly confident that the user offload would improve the overall stability of the machine. I sincerely apologize for the inconvenience this has caused and appreciate your continued patience. If you have any additional questions, please feel free to email me directly at

These problems have been happening to me also on Humantorch server. It's not so much the problems, although that's bad enough, but I understand things happen. It's the lack of communication that's really frustrating me. No replies, well just a canned reply after 3 emails. I don't know if they're still working on it, do they even know there's still a problem, nothing. For days now. As pvanallen stated DH used to be good, now for the past several months just rubbish. Time to go look elsewhere. Like I have time for that!

I got same email.

VISIT MY WEBSITE!

Got the same email yesterday. Last night, everything was good again. This morning dead again -- took a minute just for an index directory listing of two files. Internal Server Error for wordpress pages. Still no mention on dreamhoststatus.com.

This is hard to understand - it's not like load balancing is some strange new problem DH is coming across. THAT'S THEIR BUSINESS! THAT'S WHAT SHARED HOSTING IS! WTF?

I am having the same problems with Batman. Is there a way to move our files to another server?

slowdownnow.org
The almost serious antidote to workaholsim

I'm having these problems too. PHP scripts work intermitently, but I'm mostly getting internal server errors.

My server is Terranova and it seems I'm not the only one with this issue (see the last comments at http://www.dreamhoststatus.com/2009/05/18/dreamhost-central-services-maintenance/#comments )

Sent a support ticket, but no reply yet.

Having the same problem on Galactus. Maybe there are certain sites that are messing it up for the rest of us, and as they keep moving them around the problem spreads...

I have the same problems in the last two days on Wolverine.

Same problem on dillinger!

Our sites on capone seem be back to normal for the last couple days.

I recently start using dreamhost(wolverine) and i have two websites on that..
Im facing this problem quite often.. the support guys doesnt seems to help me fix the prob. I have already place so many support ticket.
When i search around the net, i saw many boys and girls blah blahing with this poblem.
I think Dreamhost shoud take this issue more seriously, its so frustrating..

Well, looks like they are fixing it:
http://www.dreamhoststatus.com/2009/05/21/homie-cluster-server-load-issues/

VISIT MY WEBSITE!

We are getting 500 and 503 Internal Server Error messages also. Our site is on greene. I've sent in a ticket for support.

503's are used to indicate someone is working on the server.

Fingers crossed!




How To Install PHP.INI / ionCube on DreamHost

I'm getting 500 errors on my site, which is on exodus. I've sent in a ticket as well.

Pheww.. i finally decided ti move my site to another hosting ... just finished site transfer... What a relief!