With Heavy Heart

It really sucks to be doin this and tellin it, but I feel as if I have little choice.

I have been sampling DH fer a couple of years, and have always been disappointed with the MySQL lag. I would carry my sites back to my old host, or try em on another host's servers, and the lag would disappear.

I always check back in and see how things are goin, and I had seen the new network being implemented and whatnot, and thought it might have improved. Also, I REALLY needed the DNS flexibility of DH's panel... DH lets me do perty much EVERYTHING that I need... if there is a degree of control that they can give you securely, they GIVE it... which is truly, truly wonderful of them.

Anyway, I tried them a few months ago, found my sites to be working quickly, and was really relieved... I let them run a couple of weeks, all looked great, and I started transferring ALL of my 20 someodd domain registrations over, ready to move COMPLETELY into my new home, FINALLY the day had come when all of MY needs were being met by DH.

But then I started getting terrible lags and timeouts. I sent in a support request, was told that there should be NO lag, and that somethin had been apparently tweaked and better or whathaveyou. Next day, it started again, I reported it. A day or so later I was told by someone else that there was apparently some freakyness in the cluster and all should be good now... and my sites actually FLEW there for about a day or so... then went back to normal, totally satisfactory loading speeds, then started lagging again and some times of the day. So I sent one more report in (all same ticket, just replying to the email) and was told that it must be MY sites that are causing it. I can see how many folks are on my site at any given moment... usually I have 1-5 folks there at any one time.

So, I moved nameservers to TEST another host, lightening fast.

I do not want to have to harass my host with requests. I just want to get to building out my sites and quit worrying about where they are hosted. My OLD host no longer meets me needs, but I never had a problem with them. Dreamhost TOTALLY meets my needs, but does not seem to have the ability to supply MySQL in an efficient enough manner for my taste (I like to not have to wait 8 seconds for a page load compared to the about 1.2 at test host OR old host).

It is really saddening to me though, as I not only love the Dreamhost functionality, but also the whole vibe and aura, the people and the community around them. I am STILL going to keep my domains here, because my new host is MORE on domains, and does NOT offer privacy. I am TOTALLY CONVINCED without any hesitation that Dreamhost IS the best REGISTRAR for my personal taste, I just wish I could keep EVERYTHING here. I am putting this in the offtopic, because it is NOT my goal to make DH look bad to the public, but I DO wish to express these things to my fellow community members.

Have you tried MySQL PS? We can give you a free one to test and see if it works better or not.

- Dallas
- DreamHost Head Honcho/Founder

Hey Daniel, sorry to hear about your recent experience regarding the database side of things. Have you considered any caching ideas in order to use the filesystem for content rather than repetitive SQL calls?




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Dallas, I do appreciate the offer, but honestly I don't believe I should HAVE to pay an extra premium if I want my MySQL to be able to serve 5 people at once. And notice that I have said that my sites do not have ANY of this trouble at my new host... in other words, it is NOT my sites that is causing the problem... it is SOMETHING within the way DH has MySQL set up... it is actually rather well known that this happens, as I have seen many, many mentions of this at WHT over the years... SEVERAL who have, JUST like me, found yall to be awesome on most EVERYTHING but MySQL.

I do use Drupal's caching by the way, sxi.

Yeah, that's reasonable. I was just curious.

It's not everyone that's having problems... we use it ourselves for things like the dh blog, for instance. I think we can help you out and possibly figure out why other people are having problems at the same time.




- Dallas
- DreamHost Head Honcho/Founder

Well, I am definitely willing to help yall figure it out, and I do realize it's not everyone having trouble because I have seen some sites on your network that do very well. I just know the bottom line fact that my same setup performs owl foo slick on two other servers.

I am really slim on time and am sort of in a state of business emergency, but I can put one back over soon and see if we can figure out the issues, that will be cool. I just wish I could have gotten that kind of action without having to move my sites to prove to myself it wasn't them.

Justin has contacted me and I will get with him as I am able... still haven't replied yet because I've been gone all day and am doin spellin tests with my boy!

It'd probably be best for us just to work with a test copy of one of the sites with a full set of data. If you have one of those still sitting on our servers we can start there.

I'm sorry you didn't get an adequate response from us sooner on this issue, too! We're looking into how that could have been done better, too.

Thanks for any time you can spare! We do appreciate it!

- Dallas
- DreamHost Head Honcho/Founder

That's cool. Once I get the main one built back up (within a few days I would say) a little I will put up a clone of it on a dreamhosters sub to play with, and yall can have admin access to it as well.

EDIT: The only one I still have on yall's servers at the moment is just plain ol HTML, btw.

Ok... I sent a message to Justin, and copied it to the other feller you had contact me and asked it to be sent to you as well. I am moving my sites back here to hopefully get to keep them here, as my "new host" has register_globals on and... sure, I can go through all kinds of foo to fix that, but really... jeebus. SO... please kindly see if yall can figure out my laggins as I really, REALLY would love to stay with yall from now on out till I NEED a PS and ultimately dedicated. I can promise you from the bottom of my heart I would love nothing more.

I very much appreciate you taking the time to get me help... thank you sir.

Daniel

i am totally with you and understand your frustration.i would love to stay with dreamhost but they are making it harder and harder to justify. My site is down right now and has been for 6 hours during a busy shopping season and we are losing sales and no one from support has gotten back to me with what is going on and it is a MySQL server problem. if they spent more money on support, they would not lose so many clinets. i personally know 3 people that left because the could not take the support response time to serious issues.

Well hale, I am just havin to go on... I thought yall were goin to be all sorta scramblin to see if yall could figure out what my issue was, but here a good solid couple of days later and haven't heard back from either this thread or the two DH people I responded back to that were offerin to look into it. I do not have all kinds of time for my sites to be in limbo while I wait on folks's days off to sync up or somethin... I have just had to go and start buildin my sites back up. I really was hopin yall were goin to swoop in, figure it out and let me stay here with yall. Thanks anyway I suppose.

I've been a customer since 1998, I'm leaving once I move 1 domain. Probably tomorrow.

Everything is so convoluted here. The control panel is a joke, nothing works.

To update a little, I am a couple of weeks into my new host, and all of my sites are set back up and everything is running super smooth. This is not intended in a tone of "rubbin in" by the way... I am only meaning to point out that the MySQL issues were absolutely proven to NOT be on my end, but rather in your set up.

I do believe that people have been trying to tell yall this for years now... like I said... I have personally seen at places like WHT and even here in the DH forum over several years, people saying that everythang is awesome but the MySQL speeds (certainly there are exceptions, but it's been mentioned enough to know that there is SOME kinds of problem on at LEAST one of the clusters perhaps).

I also recall, and always forgot to mention in my tickets, that when I would notice these troubles reaching their peek, the phpmyadmin was very slow as well, if that helps in identifying.

I really just did not have the time to mess around as I am launching a series of businesses that my ass is very much depending on, and I need to have the backend of my structure architected, built and running very, very soon... otherwise I would have been patient and worked with you... but then, really, at the point we had reached in realizing there was an issue I should not have to even wait... matter of fact, if I were yall, at the point of three tickets and no resolvent, I would have offered a free call back to work in real time to see what was happening.

But ESPECIALLY, once I had moved my sites to another host, PROVEN the problem was your system... I would have very much appreciated being able to at least have a real time person on the other end of an email conversation to work on it.

So, in the end, I have found that to be my best advice for yall... to take a critical look at the way support has to be handled some times if you are going to be email only. I do understand that there are times when whiners want to email or phone in some shoutin... I would never suggest dealin with that so much, but if a problem is critical enough, you've GOT to step thangs up. I now have a host with 24/7 phone / email... the first level person may not know... but I will have somebody there makin me feel TOTALLY taken care of around the clock.

I really appreciate that yall did grant me a refund of my unused time, and as I have said... I STILL thank yall are the best REGISTRAR I have fount anywhere and am keepin all 24 of my domains here, and will do my future regs here too. $10 for a domain with private regs free, with DNS control and easily manageable renewals is as solid as it gits. I used to use 1&1 at $7, but you had to pay each year even if you still had years left over! Yall are the cheapest I have found that does what I want... so, totally rock solid thare!

Much appreciated...

Sorry to hear about your recent experience



John
www.donjoaoresortgoa.com

I'm back!

...and incredibly impressed. The control panel is so much faster now (that's the thing annoyed me the most previously) and the one click install stuff really works well. It was a real pleasure installing and configuring wordpress. There's been a lot of thought put in to what people want.

I'm glad I had a few dollars in my account left over to use dh as a bolthole.

Well done dreamhost. Next job is to upgrade this forum:D

> Well done dreamhost. Next job is to upgrade this forum:D

Yeah, it's about time, isn't it?

Welcome back. :)

I'm "back" as well. I really had a hard time figuring out what I needed to do. On the one hand, I love *so* much about the DH system / setup and even *culture*, but on the other, I was having a good bit of lag that was simply not being properly acknowledged and I felt let down by support.

In the end, I put poor old Robert through a good bit of trouble as I waffled back and forth, and finally got moved to a new MySQL server (my file server stayed the same, which was working fine and still is) and the lag is now gone... I am again a contented customer!

I still feel that it should not have been such an ordeal... I really shouldn't have had to actually *move* hosts to prove to *myself* that it was not the fault of my sites, and I definitely should not have needed to pay significantly more for more robust services for such low use websites.

But, I do realize that we're all human and humans can certainly make mistakes. I forgive DH for letting an issue get by them if they can forgive me for some of the wishy washyness I put them through. Believe me, I would not have vacillated if I didn't love *so* much about them... if DreamHost had been a more generic hosting company I would have just moved on... but they have a bit more *gravity* to them than the average!

Bottom line though, I've been re-activated for a good while since, and have zero complaints... everything has been working *very* well.

very sorry from what had happened.. Had the same experience too!

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