Crazy Domain Insane -> Happy Hosting

I've been a DreamHost member since 9/28/06, and I initially signed up for the "Crazy Domain Insane", I haven't really been keeping up with the changes at DreamHost but after visiting DreamHost.com I saw a promotion for 500GB of storage, I checked my storage stats and I am only at ~270GB. So I researched this further in the WebPanel, and I noticed that I could change my account from "Crazy Domain Insane" to the "Happy Hosting" plan with one click of a check box, it also says (We now offer just one simple plan!), so is that it... no more tiered WebHosting plans, just this one single plan?
Also what are the pros/cons of switching from my current plan "Crazy Domain Insane" to the "Happy Hosting" plan?
Are there any features that will get added/removed?
Also will the 2GB per mth I've accumulated follow me if I switch plans? for example lets say I've been a member for 12 mths, thats 24GB, if I switch to the "Happy Hosting" plan will I get the 500GB plus the 24GB I've accumulated (524GB)?

p.s. I am currently paying $119.40 per yr with my current plan. Will this go up/down?

TIA,
-BassKozz

Edited by basskozz on 12/04/07 08:00 PM (server time).

Price is the same

the cons are for Level3 hosting, if they use phone support, unique ip, etc etc... it may cost more.

But for L1 i don't see any cons.

confused...
So is "Crazy Domain Insane" (my current plan) L1 or L3? How can I find out?

was L1

Ok Thanks, so I shouldn't see any difference in price and I'll keep the existing features I have?
Also will I be upgraded to 500GB?
And what about this question:

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Also will the 2GB per mth I've accumulated follow me if I switch plans? for example lets say I've been a member for 12 mths, thats 24GB, if I switch to the "Happy Hosting" plan will I get the 500GB plus the 24GB I've accumulated (524GB)?

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Thanks for your help moua :)

If you're currently on an annual renewal, there is very little difference between the plans since they are both $9.95 a month. Under your old Crazy Domain Insane plan, we're all supposed to eventually get double our current disk space allocation which will pretty much bring us up to the level of the Happy Hosting plan.

It seems to me that once difference between the plans is the under the new plans, there are more ala carte choices and that you pre-pay annually (or whatever your renewal period is) for these choices. The upside to this is that the prepayment discount applies to these ala carte choices.

Now if you were on an old two-year prepayment plan, then you'd have some incentive to stay with your old plan because it was a little cheaper than the current two-year prepayment option ($7.95 vs. $8.95).

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Under your old Crazy Domain Insane plan, we're all supposed to eventually get double our current disk space allocation which will pretty much bring us up to the level of the Happy Hosting plan.

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And when is this going to happen? Because like I said in my original post I am only seeing ~270GB storage. :(

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Now if you were on an old two-year prepayment plan, then you'd have some incentive to stay with your old plan because it was a little cheaper than the current two-year prepayment option ($7.95 vs. $8.95).

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This brings up an interesting point, am I able to renew my current plan (Crazy Domain Insane) for 2yrs at the $7.95 price even thou all they offer now is Happy Hosting?

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And when is this going to happen? Because like I said in my original post I am only seeing ~270GB storage. :(

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No one has posted a firm date on this. I think everyone's been hoping that now that the Spacey cluster has been moved that dreamhost will have the room for some upgrades that will allow them to accelerate the addition of things like storage that will allow them to initiate this change. I suspect that a lot of clusters are currently running too close to full for them to feel entirely comfortable with going forward with this right now. This is all pure speculation on my part. BTW, my disk allocation hasn't been upgraded either.

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This brings up an interesting point, am I able to renew my current plan (Crazy Domain Insane) for 2yrs at the $7.95 price even thou all they offer now is Happy Hosting?

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I don't think so because what support told me was that as long as I let the auto-renewal process go forward, I'd keep my rate. I think any change, including changing the prepayment, would trigger a plan change which would force you into the new plan. I think the way you change your prepayment is to "edit" your plan, but now when you click to "edit" your plan, you can only change into the new Happy Hosting plan which has the $8.95 2-year rate.

So then I should stay with my current plan (Crazy Domain Insane) because once they finally double my storage I should get 540GB (270 x2), which will be better then changing to the Happy Hosting which will only leave me with 500GB...
Correct?

Also no one has been able to answer:

In reply to:

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Also will the 2GB per mth I've accumulated follow me if I switch plans? for example lets say I've been a member for 12 mths, thats 24GB, if I switch to the "Happy Hosting" plan will I get the 500GB plus the 24GB I've accumulated (524GB)?

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But even if I did switch I would only have roughly ~524GB, while if I wait and stay with my current plan I will have ~540GB (as mentioned above)... Not to mention the fact that each month that goes by BEFORE they double my storage I am accumulating 2GB, which will translate to 4GB when they double it :D

so there is a CON to switching accounts. ;-)
I'll probably never use even close to 540GB but every little bit helps me sleep better at night knowing I have all that extra storage space :-p

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Also will the 2GB per mth I've accumulated follow me if I switch plans? for example lets say I've been a member for 12 mths, thats 24GB, if I switch to the "Happy Hosting" plan will I get the 500GB plus the 24GB I've accumulated (524GB)?

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To muddy the water, I think you actually will keep the "extra" disk space when you switch plans. Think about the folks like rlparker who've been here for all 10 years. Their "extra" disk space is actually greater than the base amount of even the Happy Hosting plan.

Also, I don't think they've made clear whether they're doubling your total amount or just your original base amount. I couldn't figure out exactly what happened when they doubled bandwidth.

Anyway, since you're on the 1-year renewal, I don't think the disk space is a real argument either way. I think it's a wash for you either way but changing to a new plan with a longer term to get more of a discount is the only argument I could see for changing your plan.

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Think about the folks like rlparker who've been here for all 10 years. Their "extra" disk space is actually greater than the base amount of even the Happy Hosting plan.

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Well, that's the theory, at least!

My plan has been through so many changes (I have never "changed plans", but the original "Code Monster" plan has changed repeatedly) that it hasn't really worked out that way so far. In fact, my quota as shown in the panel has actually decreased, and is now just about the same as as a new "Happy Hosting" plan user's. I'm thinking my quota number just got so ridiculous the system gagged on it (thought it was an error?)

I suspect if I complained about this they would "adjust" it back to some even higher outrageous amount, but in reality there is just no need to do so. Sure it might be reassuring to see a an ever bigger number there, but the point is that I have more than enough to meet my needs. And, if they do what they have indicated and double that amount for existing users, I'll have "more than double enough to meet my needs".

My thinking is, "I'll worry about it when/if I start to feel cramped ... if I live that long."

--rlparker

I don't even use my weekly "additional" space and bandwidth each month.

Wholly - Use promo code WhollyMindless for full 97$ credit until 12/11/07.

I'm almost the same way - just have a couple of large free game demo versions I'm mirroring that account for half my allocation. I've also gotta clean up all the .old versions of my sites one day.

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I'm almost the same way - just have a couple of large free game demo versions

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What is the site Lensman ?

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What is the site Lensman ?

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The irony is that I took the sites down a few months back!

I was running a wiki for the RTS game Supreme Commander and had mirrored the trailer and demo version for it. I was in discussions about a merger with someone else who was running an alternate wiki for the same game when my wiki got spammed and I decided it would be less work to merge with *their* wiki than for me to clean up the spam.

>> we're all supposed to eventually get double our current disk space allocation which will pretty much bring us up to the level of the Happy Hosting plan.

Still stuck at my old disk space setting (which has now increased to ~290GB due to 2gb per week), when will this happen?

Granted I almost have 300GB and probably won't even use 100GB of it, but still as a long time member I think I should be getting the same if not BETTER treatment then newbie DreamHosters that just sign up today... So where's my 500GB !!!

Edited by basskozz on 03/04/08 09:39 PM (server time).

Yeah, still no extra disk space. :)

Did you read the newsletter, though? We can now buy SSL certs and buy phone callback support on our old plans!

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Great now I can call them up for $9.95 per mth to ask where my space is :(

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Great now I can call them up for $9.95 per mth to ask where my space is

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Ha!

Actually, you'd have to send in a ticket and ask *them* to call *you* back!

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More Dreamhost coupons here!

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Great now I can call them up for $9.95 per mth to ask where my space is :(

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If I pay $19.95 per month, can I request that Josh personally calls me back each time?

-Scott

Can someone (DH Staff) give us an ETA on when our account's will be updated ?

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Can someone (DH Staff) give us an ETA on when our account's will be updated ?

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These are "customer-to-customer" forums and, while they occasionally "drop in", DreamHost staff rarely post here.

If you want an "official answer" from DreamHost staff on something, you should generate a support request from within the web panel.

--rlparker

Support ticket submitted...

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I've posted this question on the discussion forums here:
http://discussion.dreamhost.com/showflat.pl?Board=curious&Number=96128

I've been a customer since 2006, and while I know you've had customers from the beginning (10 yrs), I am still a loyal DreamHoster, and plan on remaining one for years to come. I was a little perturbed a while back when you changed your hosting plans from "Crazy Domain Insane" to "Happy Hosting" because I noticed all new members start out with 500GB of storage, while I only started with 100GB (IIRC), my disk space has been growing 2GB per week, and I am now at ~290 GB. But that's still not 500GB...

Granted I probably won't ever use anywhere near 500GB (or 200GB for that matter), but it's the principle of things, you see I've been a subscriber since 2006 and I only have ~290GB, and now any ole joe shmoe can come along and sign up for DreamHost and they immediately get 500GB ( 2GB/week), so in theory new members will have more storage then old members forever.

I was told on the discussion forum post (link above) from a fellow customer that at some point DH would be doubling it's old members (prior to the "Happy Hosting" switch) storage space. It's been a while now and I haven't seen any changes made to my Disk Space (besides the normal 2GB/week).

So my question is, do you have an ETA for when we (loyal DH customers) will get our storage space increased to match that of our newbie DreamHosters ?
Or is there a plan in place of how this is going to work?

Thank you for your time,

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I'll keep you guys posted on the feedback.

Edited by basskozz on 03/05/08 11:39 AM (server time).

WOW, that was fast:

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Thank you for contacting us. The new happy hosting plan is more expensive then the Crazy Domain Insane plan. The Crazy Domain Insane plan started at $9.95 per month and the Happy Hosting plan starts at $10.95 per month.
Please note we are offering multi year discounts that make the Happy Hosting plan as low as $5.95 per month(prepaid). For customers that prefer to stay on the Crazy Domain Insane plan the weekly increases will eventually double the disk space your plan initially offered.


Let me know if you have any more questions.


Thanks!

Trey

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So for $1 extra a mth I'll get 200GB extra that I probably won't ever use...
Nah I'll keep my $12 per yr
<---- Cheap Bastard

Edited by basskozz on 03/05/08 11:44 AM (server time).

As a follow up question:

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If I switch to Happy Hosting, do I get to keep all the extra disk space I've accumulated (+2GB/week) or does it get reset and I start with 500GB?

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Thank you for following up. You would start with 500GB as you would lose the accumulated disk space. This has always been our policy even when we offered 4 different plans. When upgrading or downgrading users lose the weekly increases and start with what the new plan offers.


Let me know if you have any more questions.


Thanks!

Trey

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Bummer, all that extra accumulated space that I probably won't use anyways will be erased

Well, but if you prepay annualy it's the same price...

This conflicts with Josh's blog post so I've got another support question in to confirm this.

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Well, but if you prepay annualy it's the same price...

This conflicts with Josh's blog post so I've got another support question in to confirm this.

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Good point Lensman, someone from DH Staff needs to come on this thread and clear up this confusion for everyone, PLEASE
p.s. let us know what happens w/ your support request.
Edited by basskozz on 03/05/08 02:04 PM (server time).

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Thank you for following up. You would start with 500GB as you would lose the accumulated disk space. This has always been our policy even when we offered 4 different plans. When upgrading or downgrading users lose the weekly increases and start with what the new plan offers.

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That's weird. When I renewed/switched over, I thought they added my previously acquired increases to my new 500 Gigs. So I have more empty space than you.

-Scott

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That's weird. When I renewed/switched over, I thought they added my previously acquired increases to my new 500 Gigs. So I have more empty space than you.

-Scott

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Damn you Scott for taking up all that extra empty space that I could otherwise have empty in my disk space status window

Seriously thou, this is BS, if Scott (and possibly others) get to keep the space they acquired so should I, I've been a paying customer too and each week that goes by I've paid for the right to aquire +2GB/week, why do I have to throw away all that hard earned extra space that I'll never use?
It's the Principle of it all!!!

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I've been a paying customer too and each week that goes by I've paid for the right to aquire +2GB/week, why do I have to throw away all that hard earned extra space that I'll never use?

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Since changing prepayment terms is considered changing plans, it seems unlikely that if, after 5 years, you decide to switch from monthly to, say, a 10 year prepayment, that DH would have you say goodbye to the 500GB of built-up extra disk space for being a long-term customer.

Then again, it's all extra unused space anyway so it really doesn't matter much.

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Good point Lensman, someone from DH Staff needs to come on this thread and clear up this confusion for everyone, PLEASE
p.s. let us know what happens w/ your support request.

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Well, I heard back from support 1hr and 20min after I submitted my low-priority support ticket. The support person, let's call him, NotFreddy, said that the disk doubling for people on the old plan was going out quite slowly because they wanted to be ultra-careful that they had the capacity to handle the folks who were actually using somewhere close to their limit on disk on their old plan.

Three observations:
1. 1.3 hr response time on a low priority ticket seems pretty darned good to me.
2. We now have two contradictory answers from support. I'm inclined to believe that NotFreddy is right. He was exceedingly polite, which increases his credibility with me. Actually, NotFreddy's answer doesn't sound like one you'd make up so I believe him.
3. The fact that they're taking it slow to make sure they're not overloaded (a.k.a. that existing customers are not impacted) is a pretty good indication that they believe this kind of caution is important. Thus, in my mind it's unlikely that they're risking the end of the world by "overselling" like some people have posted. :)

Hope this helps!

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Thanks for the update Lensman...

I think I'll take NotFreddy's response instead of Trey's, and sit and wait...

I'll post back in another 3 months if things haven't changed on my "Unused Extra (probably never will use)" disk space indicator (a.k.a. Account Status)
And for now I'll live with the ~290GB of unused space I have now

Please keep us posted if you hear any more or notice your disk space change.
Thanks,
-BassKozz

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And for now I'll live with the ~290GB of unused space I have now

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Hey, that's 50GB more than the amount of space that I'm not using!

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Still haven't been upgraded yet :( ,
Has anyone else had any luck?

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Still haven't been upgraded yet :( ,
Has anyone else had any luck?

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Not for me. They did say a while back that they needed to take the disk upgrades carefully since there are some folks who are right up against their limits. DH doesn't want to double everyone's disk space and then immediately run out of disk space on certain filers. I'm sure no one would want to risk that!

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