What Exactly DreamHost Wants me To Do?

What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 12:31:00

Hello guys

I am from Pakistan and I write the blog sizlopedia.com

Currently my blog is hosted at Lypha.com but I have heard a lot about Dreamhost so I have planned to shift here but there are some problems that I faced

I ordered my 1 year hosting with Dreamhost using a coupon that gave me 97 USD off. So the amount became 22 USD approximately.

I opt to pay through Google Checkout and the order was in place as it should be.

After 4 days of my order still not processed yet and still in "In Progress" state in my Google checkout account Today finally I had to contact Dreamhost to ask about my hosting order and they told me that they will look in the matter

Today after some hours I received this mail from Dreamhost support?


Hello,


Your account was disabled by our automated fraud detection system. Your
payment has also been refunded.


We request that you take your business elsewhere and we apologize that we
won't be able to host you at this time.


Thanks,

Brett

"we
won't be able to host you at this time" seems a good excuse but "Your account was disabled by our automated fraud detection system"? Hello? I own Askari Mastercard one of the most reputed in Pakistan

I dont know what exactly is wrong with Dreamhost or with me but I want Dreamhost fast and I want to know how else can I pay.

Just for a note remember we dont have Paypal [You can check on Paypal site if u dont believe me] here I can only pay you guys through credit card

or If you dont allow people from Pakistan to host with you I m completely comfortable with that but then http://www.teeth.com.pk should not be an exception?

Please help me Dreamhost guys


Re: What Exactly DreamHost Wants me To Do?

Posted by: seiler
Posted on: 2007-05-22 12:40:00

We're just customers--you need to contact them.

But... they like money, so they don't just reject people for no reason. The last person that started a thread like this later admitted he used a fake address... and couldn't figure out where the fraud alert came from.

Anyway, you can contact them, but they aren't likely going to share their fraud screening procedure with anyone, so I'm not sure how much they'll actually tell you.

Plus, the request to host elsewhere is probably a pretty good sign that they're not going to change their mind.

Re: What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 13:11:00

but the word "fake" is not even close to the details I have given

I can give Dreamhost my house number they can contact me

Ok it seems fair that they want me to sign up with some other hosting if I have done some fraud or mistake

but the thing is that I haven't then why are dreamhost ppl asking me to do so :S ?

I have a whole lot of chain of bloggers who are hosting with Dreamhost and I want a hosting here too

I am ready to give any authentication they want

Re: What Exactly DreamHost Wants me To Do?

Posted by: scjessey
Posted on: 2007-05-22 13:16:00

There are all sorts of reasons why this can happen, but ultimately DreamHost are free to reject an application for hosting for any reason they wish. I know that they prefer applicants from Pakistan to use Google Checkout (similar to PayPal), so perhaps that is the reason. I'm afraid that posting here is not going to help you.

Re: What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 15:02:00

Is not this forum attended by Dreamhost officials?

umm how else can i contact them? and bring my issue to their concern

Re: What Exactly DreamHost Wants me To Do?

Posted by: matttail
Posted on: 2007-05-22 15:11:00

no, this forum is only DH customers. the best way to get into contact with DH is by using the contact form at dreamhost.com/contact.cgi.

sorry we can't be of more help.



--Matttail
art.googlies.net - personal website

Re: What Exactly DreamHost Wants me To Do?

Posted by: scjessey
Posted on: 2007-05-22 15:11:00

You could try attaching a small cylinder to the ankle of a carrier pigeon containing your message, but I suspect you'd have more luck filling in this handy form.

Re: What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 16:37:00

lol ok thanks for your help

by the way why are people here so sarcastic? :P

Re: What Exactly DreamHost Wants me To Do?

Posted by: scjessey
Posted on: 2007-05-22 16:42:00

In reply to:

by the way why are people here so sarcastic?


It's a form of psychological therapy that we have to use because our President is a dumbass.

Re: What Exactly DreamHost Wants me To Do?

Posted by: Mousee
Posted on: 2007-05-22 16:59:00

Seconded all the way! lol tongue

Re: What Exactly DreamHost Wants me To Do?

Posted by: anonymous2
Posted on: 2007-05-22 17:05:00

We *are* talking about self-appointed wannabe Forum President Jessey?

Re: What Exactly DreamHost Wants me To Do?

Posted by: matttail
Posted on: 2007-05-22 17:11:00

no, actually we were talking about the idiot we call the President of the United States. Besides that, rlparker is the president of this forum, as he - without a doubt, talks the most. smile (in the best of ways)

I like to think of my self as the vise president, just checking in once in a while and making a few helpful, albeit short, posts. scjessey is probably the president of the wiki.



--Matttail
art.googlies.net - personal website

Re: What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 17:11:00

yay DreamHost support responded to my petition

they are asking me to authenticate my credit card using Fax :D

I m happy

wish to be a part of this family soon

Re: What Exactly DreamHost Wants me To Do?

Posted by: rlparker
Posted on: 2007-05-22 17:13:00

In reply to:

...because our President is a dumbass.


I heard *that*! Note, however, he is not *my* President - I voted "Hell, NO!" shocked

--rlparker

Re: What Exactly DreamHost Wants me To Do?

Posted by: scjessey
Posted on: 2007-05-22 17:15:00

In reply to:

We *are* talking about self-appointed wannabe Forum President Jessey?


I see they've let the forum troll out to play today. Getting lonely in your little cave, were you?

Re: What Exactly DreamHost Wants me To Do?

Posted by: matttail
Posted on: 2007-05-22 17:15:00

I'm glad that they're working with you. Hope the road is smooth from here on in.



--Matttail
art.googlies.net - personal website

Re: What Exactly DreamHost Wants me To Do?

Posted by: scjessey
Posted on: 2007-05-22 17:17:00

In reply to:

wish to be a part of this family soon


I don't think I'm out of line saying that we are looking forward to extending our family smile

Re: What Exactly DreamHost Wants me To Do?

Posted by: rlparker
Posted on: 2007-05-22 17:18:00

That's really good to hear...I hope all goes well and you get your account quickly. We'd love to have you! smile

--rlparker

Re: What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 17:23:00

btw Jessey thanks your coupon saved me a fortune

I dont understand Dreamhost strategies

If they give 120 Dollar 1 year Hosting for just 22 Dollars then how do they make profit :O

Re: What Exactly DreamHost Wants me To Do?

Posted by: rlparker
Posted on: 2007-05-22 17:25:00

In reply to:

If they give 120 Dollar 1 year Hosting for just 22 Dollars then how do they make profit :O


They are counting on you being so happy as part of the "Dreamhost Family" that you will continue to host with them for *many more years* at "regular" prices (which are still *great*)

It must be working, because they keep growing and some of us have been here *many years* wink

--rlparker

Re: What Exactly DreamHost Wants me To Do?

Posted by: anonymous2
Posted on: 2007-05-22 17:34:00

> If they give 120 Dollar 1 year Hosting for just 22 Dollars then how do they make profit :O

Because the hosting really costs only 10 dollars. ;->

Re: What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 17:35:00

Oh well from next year I will have to pay 120 Dollars?

Thats fair because I have heard a lot and a lot about Dreamhost

Especially I am a blogger and Bloggers seem to love Dreamhost

by the way do these people have down times? big ones?

The main reason I wana leave lypha.com is because of their stupid SMTP which is always down and SQL and Site downtimes

and do Image Hosting sites work good with Dreamhost?

and do Dreamhost sites survive the digg.com frontpage effect?

lol thats many questions but I think I should be clear before making a 1 year + lifetime contract

Re: What Exactly DreamHost Wants me To Do?

Posted by: rlparker
Posted on: 2007-05-22 17:50:00

In reply to:

Oh well from next year I will have to pay 120 Dollars?


Yep!

In reply to:

by the way do these people have down times? big ones? ...and do Image Hosting sites work good with Dreamhost?...and do Dreamhost sites survive the digg.com frontpage effect?


For most of those questions, YMMV. All hosts have downtimes. I have not found DH downtimes to be a significant issue for me and myu clients.

As for "image hosting" site, it depends a lot on what you are hosting and how you are hosting it. wink Good code, static pages, efficient MySQL, etc. generally works very well - bad code, sloppy site, etc. not so much (such sites "suck" most everywhere).

Dreamhosters have reported surviving Digg well; other report problems..there are a *lot* of variable involved in *that* whole discussion.

There is a lot of discussion on almost all those question in these forums. I suggest you take the time to search a bit through the forums and see for yourself what others have to say.wink

--rlparker

Re: What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 17:52:00

oh well rlparker in all cases thanks for answering my questions

Never expected such a fast support from a hosting and its members

.......and off the Fax goes :D yay

Re: What Exactly DreamHost Wants me To Do?

Posted by: Dj Flush
Posted on: 2007-05-22 17:55:00

Oh and by the way guys :P don't forget to comment on my blog at sizlopedia.com :D

Soon it shall be a part of this family

Re: What Exactly DreamHost Wants me To Do?

Posted by: Lensman
Posted on: 2007-05-23 15:00:00

Regarding:
1. image hosting - DH is actually a little slow for Gallery sites because of their server setup. It's livable for low traffic sites but you might look into another host or serious tweaking if you're going to have a high traffic Gallery site.
2. digg - Almost anyone is going to have serious problems if their site gets seriously dugg or slashdotted. If it happens you have to really stay on top and make sure the page in question gets cached or is turned into a static page.

Re: What Exactly DreamHost Wants me To Do?

Posted by: patricktan
Posted on: 2007-05-23 18:58:00

hi, lensman. I'm just curious. :P

Why is DH slow for gallery? What set up is required to host gallery?

Re: What Exactly DreamHost Wants me To Do?

Posted by: eike
Posted on: 2007-05-27 09:49:00

In reply to:

I heard *that*! Note, however, he is not *my* President - I voted "Hell, NO!"


Somehow you haven't quite understood democracy yet. He is your president, even if you voted against him -- just as you are subject to his administration, even though it may not like the fact that it has to cater to all Americans, not just 50%.

In reply to:

1. image hosting - DH is actually a little slow for Gallery sites because of their server setup. It's livable for low traffic sites but you might look into another host or serious tweaking if you're going to have a high traffic Gallery site.


The issue is that Dreamhost, in its default setup, uses PHP-CGI. That means that for every PHP request served, a new PHP interpreter has to be invoked, the script compiled, and executed. The Wiki says that this is not slower than mod_php or such, but sorry, that is just pure and utter bullshit :)

You can't use the mod_php either (it is active at Dreamhost, but obviously with safe_mode and all kinds of other broken PHP "security". This is not a fault of DH, but of the ill-conceived security approach safe_mode provides).

You can, however, use PHP-FCGI with eAccelerator or such. That way the PHP interpreter will be persistent (no startup or teardown costs worth mentioning), the scripts will all just be compiled once and cached, and the site will be fast. There are tutorials on the wiki for this. If you cannot use mod_php (and with Gallery you can't), this is the way to go. Even if you can use mod_php, PHP-FCGI may offer benefits due to your ability to use eAccellerator or other such Caches.

In reply to:


2. digg - Almost anyone is going to have serious problems if their site gets seriously dugg or slashdotted. If it happens you have to really stay on top and make sure the page in question gets cached or is turned into a static page.


Or write the code in a way which does this automatically. Granted, that is hard with AJAX or such, but I generally write my dynamic sites that have a potential to be hit by storms of traffic in a way that either makes a manifold increase in hits negligible (there is no reason for content to be recreated for every page hit in most cases; often it is enough to just update it every 5 minutes server-side, or even on-demand and cache it. For instance, with some mod_rewrite magic, you can check for a cached static version of a page or some content easily (file existence check), and if it does not yet exist you can redirect the hit to a page that actually generates and caches the content in that file; the next time somebody accesses it (say from a Slashdot crowd), it will be the static version being served; A cronjob deleting files 5 minutes or older every 5 minutes takes care of pruning. You can also use this technique within PHP or Perl scripts quite easily (including files in PHP is easy, as are file_exists checks); combined with FastCGI and decent database layouts, you can grow quite a bit before resources become a problem. Using both of these techniques I've survived several slashdottings and similar traffic surges without actually having to be present when the foo hits the fan :)

If you want to go REALLY fancy, try implementing a load indicator and have your website change behavior depending on load (dynamic page hits per second for the last 10 minutes, for instance, is a nice indicator). If it hits a threshold, temporarily disable most dynamically created things (random image, "hottest forum post", recent comments, etc.), or have users specifically request a refresh on them :)

Re: What Exactly DreamHost Wants me To Do?

Posted by: rlparker
Posted on: 2007-05-27 12:04:00

In reply to:

Somehow you haven't quite understood democracy yet. He is your president, even if you voted against him -- just as you are subject to his administration, even though it may not like the fact that it has to cater to all Americans, not just 50%.


Ha Ha, point taken! (actually I *do* understand how democracy, and the representative republic, works) I was being a bit 'tongue-in-cheek" there. However, exactly how much a "free" man is, or should be, "subject to his administration" is a whole different issue and brings into focus the whole federal versus states' authority issue (among others!)

While off-topic here, the present administration's caviler attitudes towards the constitution and the Bill of Rights makes that an even more complicated discussion. Is there a point at which a patriot, as in the classic use of the term (*not* as in "Patriot Act"), should refuse to be "subject" to an administration? wink

In reply to:

You can't use the mod_php either (it is active at Dreamhost, but obviously with safe_mode and all kinds of other broken PHP "security".


Just to be completely accurate, safe_mode is *not* in use on DH's mod_php installation. There are, indeed, many "borken" aspects of their mod_php that are the result of trying to improve "security".

Your PHP-FCGI discussion and advice for developing a Digg friendly site are *great stuff*! smile

--rlparker

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