Support Options

What type of support options does DreamHost have? Call/Chat/Email?

What's the average response time for support inquiries?

-Email (via contact form), forum (here ;) ), fax, snail mail.
Phone callback for level2 and more.

-Depends if they are busy or not and the way you contact them.

In reply to:

---

What's the average response time for support inquiries?

---

I can only quote from personal experience and encourage others too as well.

I've only made "routine" requests like "could you add a wildcard DNS entry for my domain" at "low/moderate" priority. It was handled within a day.

I imagine there's a lot of variation on both response time and resolution time. Obviously if they're super-busy, response time will go up. And obviously if they are having trouble diagnosing a problem, they won't fix it quickly.

Average Response Time is 5 hours. ~50% of support messages are answered withing the first hour. So basically easy questions are answered immediately and the more difficult or involved questions take a little longer as they filter their way through the organization.

In reply to:

---

What type of support options does DreamHost have? Call/Chat/Email?

---

DH support is based on emails.

However, if you purchase L2, L3, or L4 hosting plan, you will have Call tech support.

In reply to:

---

What's the average response time for support inquiries?

---

It varies. The ticket to DH support is specified to different categories. You can send a "Emergency" ticket and they will reply to you very fast. If you are not in a hurry, just send a normal ticket, they will reply in 72 hours. But this is not accurate. It varies depending on the situations.