Why Brazil isn´t listed on GoogleCheckout ?

I was extremely exited on setting up an account here at DH filled the form, putted the promo-code and for my surprise Google Checkout did not has my country listed :( I wonder why some countries like Haiti, Paraguay, Cambodia are listed and Brazil is not ?
I don´t have nothing against those countries the question is why this limited listing, and why can´t we simply use PayPal, which I always use to buy on eBay, to pay for the hosting.

I´m kind of disappointed right now :( I want to say that I really liked the DH´s philosophy of "employee-owned" company and the way you organize things here. But this I was not expecting just from you.

Is that any way for me to be an DH´s member ?

P.S: About money order or check I never used that way of payment on international business.

ThankYou for all.

You should ask google.
The country list is really weird (there is somes country with a lot of fraud and somes big market coutries are missing...).

But if you ask dreamhost and fax them your credit card you can use your CC to pay.
Ask the support to do so.

In reply to:
I wonder why some countries like Haiti, Paraguay, Cambodia are listed and Brazil is not ?

I think you would have to ask Google this. Google Checkout is still fairly new, so perhaps more countries will be added over time.

In reply to:
why can´t we simply use PayPal

PayPal is still a valid payment option for DreamHost, but unfortunately not for all potential customers. The way I understand it, if something about your application triggers the automated fraud detection system, you will be directed to pay via Google Checkout. Nobody outside of DreamHost is quite sure what triggers the fraud detection system, as DreamHost has (understandably) not released these details publicly.

In reply to:
I´m kind of disappointed right now

I appreciate that, if I was in your position, I would be somewhat annoyed too. Unfortunately, with the prevalence of fraud on the Internet these days, I don't think companies such as DreamHost have much of a choice.

In reply to:
About money order or check I never used that way of payment on international business.

The process should be straight forward enough. Here in Australia, we can buy international money-orders from any post office. Unfortunately, this method of payment is not the quickest, as you need to wait for the money-order (or check) to reach DreamHost in California.

Mark

http://checkout.google.com/support/sell/bin/answer.py?answer=42871

In reply to:
We're working toward making Google Checkout more widely available in the near future. At this time, however, we cannot provide any details regarding when Google Checkout will be available in specific countries.

Even Nigeria made the list. cool

Hum, so the list comes directly from Google and not from DH ?

As a new user I donÂ´t know what happened. It used to have a PayPal option here at DH ? Why they drop support them ?

Hope that this question may be solved.

moua, thanks for the quick answer ;)

[edit]
Thanks to everybody for the replies.
Edited by josediogenes on 02/18/07 06:27 PM (server time).

I think both DH and Google Checkout are careful with fraud.

as stated clearly by DH and mark, money order seems an good solution for you.

other than that, the only think we can do is to contact DH support to explain your situation.

In reply to:
It used to have a PayPal option here at DH ? Why they drop support them ?

They didn't, PayPal is still a valid payment option for some (most?) potential customers.

DreamHost is constantly 'tweaking' the payment system in an effort to reduce fraudulent applications. I recall Josh stating on the DreamHost blog that at one time they were seeing a 20% fraud rate, given this level of fraud, I think they are completely justified in taking steps to reduce it. Unfortunately, this does mean that some honest customers are inconvenienced when attempting to sign-up, but the blame lies with the fraudsters, not DreamHost.

Mark

There was (and still is) a similar problem with Bulgaria...

After a lot of emails... where we are is here:

1) We created an account and web id.
2) Login to panel after that.
3) Add your credit card data.
4) Add a new hosting plan, but do not pay (as your card is not listed in GoogleCheckout!)
5) Send fax with credit card data

And after that...

...wait:)))

Now we hope, that after receiving the fax and comparing to the CC data in the system, DH team will add the card and we'll be able to pay using our VISA and get access to DreamHost services:)

Dreamhost team was very supportive and helpful, I hope that everyone can sign for an account, even from a country which is not listed, but it's a bit more complicated...

NOTE: Hey, DreamHost guys/girls, why don't you include somewhere in a visible place during payment process, what people should do, when they cannot use Google Checkout? I think, this question arises a lot!

This seems a good solution. Although we need to fax and wait, at least we are able to use the credit card to solve the problem.

Thanks for posting the solution. Now DH fans are able to come in :P

I've mailed support and they suggested the money order option. I prefer using CC because of many things: it´s easier, more secure for both parts and the main reason is that in my country I don't know a safe way to send money orders to USA. I mailed them to know more details but response is pending.

I'll them suggest the fax way of signing up. Maybe they will admit my request.

About the suggestion from lelion for DH to put more instructions on the sign up form I agree completely.

Hi José!

I'm brazilian too and I had the same problems signing up. They told me to fill in this form [http://www.dreamhost.com/fax/] and fax it to the number on the top. The problem is, I paid the post office R$7 (~ 3 USD) to send the fax (and I have the confirmation report printed by the machine), but DreamHost said they did not recieve it.

I told DreamHost they should offer other payment methods. Preventing fraud shouldn't mean giving legitimate customers a hard time. But they said they could do nothing about it and reffered me to GoDaddy.com (I did sign up, and their service is terrible, I wouldn't recommend to anyone).

I also sent an e-mail to Google and they said they are working to add more countries to GC, but they can't give a forecast of when it will be available in Brazil.

I was almost giving up until a friend of mine that lives in Spain helped me out and paid it with his credit card. I have just opened my account.

Anyway... Just commenting on my experience. Hope you have more luck than I had with the fax thing. :)

Regards!
Rafael

Hello Rafael,

That's really a problem. I don´t know anyone who lives outside Brazil to ask this favor for me, besides I still didn't received any response from support regarding the sending of fax.

Let me ask you, do we have to send the fax from the post office here in Brazil or it was your choice ?

But it's like they say: - Where there's a will there's a way.

In reply to:
do we have to send the fax from the post office here in Brazil or it was your choice ?

This is a seious problem. Some people do have the difficulties with the payment. I faxed the form before. But that was because DH asked me to fax the form. I'll suggest you NOT to fax UNLESS DH askes you to do so. I had better luck when I faxed last time. DH received the fax in 24 hours and approved my account in 48 hours.

DH may be busy sometimes. I hope they will solve the problem and grow more customers

Hi everybody,

They replied me and authorized me to send the fax. I'll send it and wait what follows.

Great!

If there is nothing wrong, you should be able to get your account activated in 72 hours. (do not forget to remind DH. they are always busy)

Good luck!

In reply to:
Let me ask you, do we have to send the fax from the post office here in Brazil or it was your choice ?

I don't have a fax at home or at work, that's why I had to send it from the post office.

Hopefully the fax payment will work for you. I've been moving my sites to DreamHost during this afternoon, and their service is really great. You can do whatever you want using the control panel, even editing DNS records, unlike most cPanel-based hosting services out there. Amazing stuff! You'll really enjoy it. :)

> I don't have a fax at home or at work, that's why I had to send it from the post office.

Has anybody tried Internet Fax?

http://www.google.com/search?hl=en&q=send+fax+internet+to+local

http://www.savetz.com/fax/

Particularly "free" fax?

http://www.savetz.com/fax/free_fax.php

http://faxzero.com/ US Destinations

Register an account, login, add credit card to account, send fax, send support request,wait to get account and credit card approved, then select plan and make payment.

It worked... Horray! :-)

But I would strongly recommend to DreamHost Team to state this possible way of paying using credit card, for users in countries not listed in Google Checkout, on the page with payments and selecting plans! Life will be much easier after that... :-)

great. thanks for sharing. at least we find a solution for those people who can't pay using paypal.

Yes, and these are great news!

Only that we had to exchange lots of support emails... I think we need now nice clean self-explanatory link on the page "SELECT A PLAN NOW, PAY USING: ... ... ..." ;-) ...which will lead to a short explanation "How do I pay using my credit card, if I cannot use Google Checkout: Steps"...

Hey, DreamHost support guys, that's your job! :-)))

In reply to:
I think we need now nice clean self-explanatory link on the page "SELECT A PLAN NOW, PAY USING: ...

I think you will find that only a small percentage of sign-ups are restricted to paying only via Google Checkout, the majority are given the option to pay directly to DreamHost using credit-card or PayPal etc, so an explanation on that page mentioning faxing etc, is likely to cause confusion.

Mark

Do you think so?

But imagine that, on the other hand, Dreamhost probably has now around 200'000 customers, and new customers arriving everyday! Now, imagine that from all the new sign-ups only 5 percent will be facing the Google-Paypal/Country-not-in-listed problem. Still, this is a very large number! And DH should think about them, too...

I mean, once you contact support, register an account without adding a plan, and send a fax, you are able to pay, EVEN if your country is NOT listed! But, lots of people can be driven off away from DreamHost, because they do not KNOW how the problem with "country not listed, you cannot pay using your credit card" can be overcome! This is my point! :-)

So, a small link "You country is not listed in Google Checkout? Click here for a possible solution" when on the page with pay options will be something great! :-)

I really really hope some DH staff will read this and take a small notice! :-)

We are all equal, and the DH anti-fraud system can be triggered by lots of ways - country, proxy, behind-a-firewall, etc. So in case you do not see anything else EXCEPT "pay using Google Checkout", and you discover that Google doesn't list your country, there are chances you'll go away from DreamHost before sign up completed! And this should be avoided! :-)

I like DH, their support, so just want to suggest something useful, for everyone :)))

In reply to:
the DH anti-fraud system can be triggered by lots of ways - country, proxy, behind-a-firewall, etc. So in case you do not see anything else EXCEPT "pay using Google Checkout", and you discover that Google doesn't list your country, there are chances you'll go away from DreamHost before sign up completed! And this should be avoided! :-)

I do see your point and I do agree that DreamHost should make it easier for the 5% (or so) of potential customers that might run into the issue. I just don't think confusing the other 95% is such a good idea.

Perhaps the system that triggers Google Checkout as the only option could also display the explanation you are seeking. That way, it would only be displayed to those that are restricted to Google Checkout and could possibly find their country not on the Google list.

Mark

In reply to:
Great!

If there is nothing wrong, you should be able to get your account activated in 72 hours. (do not forget to remind DH. they are always busy)

Good luck!

Success!! I´ve sent the fax, they received and approved my account in no time !! You guys at DH are great!!

In reply to:
I don't have a fax at home or at work, that's why I had to send it from the post office.

Ok, by the way our post office is charging too much for a fax to USA.

In reply to:
Register an account, login, add credit card to account, send fax, send support request,wait to get account and credit card approved, then select plan and make payment.

It worked... Horray! :-)

It worked for me as well, even the order of actions wasn't the same but it worked.

In reply to:
Perhaps the system that triggers Google Checkout as the only option could also display the explanation you are seeking. That way, it would only be displayed to those that are restricted to Google Checkout and could possibly find their country not on the Google list.

That's the way it should be. I agree.

I want to thank to all you guys that answered my questions and provided me support, besides I want to thank you DH for the fast responses and for the help at all. Now there's much to explore as a DH's customer :) Big Thanks!!

First of all is the domain registration, them domain assign to DH (that´s the step I didn't realized yet. - I've registered a new domain through DH Control Painel but at "Domain Manage" there are no domains available. I don´t know if I have to "Transfer Registration" to DH on "Reg. Transfer" or wait 'till it appears on "manage domains" page.

Best Regards,

Diogenes

In reply to:
I don´t know if I have to "Transfer Registration" to DH on "Reg. Transfer" or wait 'till it appears on "manage domains" page

Glad that you have gone through the registration and become a member of DH. welcome!

If you register the domain name in DH, you do not need "Reg. Transfer". It is used to transfer the ownership of a domain name which is registered elsewhere to DH.

If you just registered the domain name, you may need to wait a while for the DNS to propage in the server.

In reply to:
I've registered a new domain through DH Control Painel but at "Domain Manage" there are no domains available.

After registering the domain and receiving the confirmation email, you need to add the domain to the DreamHost hosting system via the panel at Domains -> Manage Domains -> Add New Domain/Sub-Domain. You will probably want to add the domain as 'Fully Hosted'.

In my experience, if you register an initial domain during the sign-up process, this domain is automatically added to the hosting system, but if you subsequently register other domains at DreamHost, you need to manually add them to the hosting system, as detailed above.

By the way: Welcome to DreamHost. smile

Mark

OK. I got it. I did't see the "Add Domain or Sub-domains" link under Manage Domains section.
Now like you said it´s just wait till DNS propages itself.
Thank You!

Why Brazil isn´t listed on GoogleCheckout ?