Getting Lost in Tech Support

Well, it's been 5 days now, a dozen back and forth e'mails with the support staff at DH and still no solution to my problem (I am able to send, but not receive my e'mail from my website). I also cannot access my e'mail from SquirrelMail for my website.

If my toaster breaks down, I have a phone number to call,,,, but my website (my JOB and livelyhood) breaks down and it taks DAYS and DAYS before it gets fixed. My last problem a few years ago took 2 weeks.

Been with dreamhost for years and am quite happy with them when things are working well,, but believe me,,, when one little thing goes wrong it takes forever to get fixed,, back and forth e'mails and misunderstandings for days, only to go back to 'base 1' all over and over again... this has happened about 3 times now with DH.

how can this possible be worth it to them? all this time reading and typing back and forth when all can be solved in ONE short phone call? is it a power issue? because it doesn't make economic sense. There are many solutions as to how to make this work.. from setting a call appointment to call forwarding to their cell phones as they are sunning at the beach... whatever.

.... I was on the phone with Macintosh support this morning for a short 15 minutes and they solved half the mail problems from this end (as well as going into the EVER confusing DH wiki/kbase spaghetti bowl with me to help find one solution)

No amount of reasoning can convince me that it would not be worth having someone at a phone to solve a simple problem. I have spent 4-6 hours per day for the past 4 days trying everything to get my e'mail to work and BEGGING the dreamhost guys to please check my settings on dreamhost ... and I still am without e'mail.

I now forward my mail from my website to another e'mail address so at least if DH does decide to answer back the FIVE e'mails that are backed up waiting for a response from them, I hopefully will hear from them.. it has now been a full 24 hours and I've heard NOTHING. Not even a "we have received your e'mail and will be responding shortly"

This is the WORSE customer service I have experienced EVER, ANYWHERE. I would NEVER recommend dreamhost to anyone again. The last website I did for someone I told them to go to "godaddy.com" where for half the price you get customer support on the phone. (good or bad, you can't beat talking live to a human being in real time).

Sorry for all the rambling... so my question IS:

How do you get dreamhost to respond to a customer support e'mail?(ie: Support Request Form) I've tried everything from being polite and nice to all out postal (thank god I don't have their address).

thank you,

James

Edited by Blue on 10/14/06 06:17 PM (server time).

James, I can tell you are very frustrated.

In reply to:
How do you get dreamhost to respond to a customer support e'mail?

You don't. Dreamhost tech support does not respond to "e'mail". You submit a support request via the form on the control panel (and since you have "been with Dreamhost for years" you should know that). You could upgrade your plan to a Level 3 (Code Monster), and request a scheduled callback smile .

In reply to:
I've tried everything from being polite and nice to all out postal (thank god I don't have their address).

Yeah. The fact that you have tried "all out postal" speaks volumes. I'm sure they are all lined up to help you now! Tech support staffers are people too; "postal" never helps.

In reply to:
how can this possible be worth it to them? all this time reading and typing back and forth when all can be solved in ONE short phone call?

It *can't* be. Considering your statements that 5 days and "a dozen back and forth e'mails" could not produce a solution to your problem, why would you think"ONE short phone call" would produce significantly different results? What can you say on the phone that you cannot say via email? Oh! Nothing? I see. You would just rather miscommunicate in "person" as opposed to via email.

I'd think that after a dozen emails, you could a least communicate more of the details to your problem then you have here. "I can't receive email from my website" and "I can't access my e'mail from SquirrellMail for my website," and "trying everything" doesn't give us much information to try to help you. There are many highly experienced users on this forum that might can help you, but not with the information you have provided.

When did you set up the affected account?
Have you *ever* successfully received email via that account?
Can you log in to SquirrelMail at all?
Or can you login to SquirrellMail, but not otherwise access your mail?
What email client are you using from your computer?
What are your various settings in that client?
Which version of your login username are you using (m123456 or email address?)
(You might want to take a look at this resource for tips on how to get useful help from others)

In reply to:
There are many solutions as to how to make this work.. from setting a call appointment ...

As mentioned before, that option is available, depending upon the plan you have.

In reply to:
No amount of reasoning can convince me that it would not be worth having someone at a phone to solve a simple problem.

Well, then I guess there is no point at all to even responding to that, is there? wink

In reply to:
this is the WORSE customer service I have experienced EVER, ANYWHERE.

Wow. My experience with Dreamhost support has always been productive, and I have found them to be helpful, courteous, polite, and professional every time I have had to deal with them. It has been *orders of magnitude* better than the "typical" phone support people I have dealt with over the years for everything from computer equipment, public utilities, phone companies, retailers, shippers, etc. If this experience is the worst you have ever had, you have been very fortunate! Of course, everyone has different experinces, and with support people how you treat them sometimes has a lot to do with how they treat you. YMMV.

At any rate, hopefully the rant made you feel better, at least in the short term. I opened this post with an answer to your post's closing question, and am closing this post with a suggestion. Once the "fire" has died down, and since you are waiting for DH to respond to your last support requests anyway, why don't you post back here with more information about your situation, and see if anyone here can help you work through to a solution.

Sure, there may not be anything that we can do to help, but then again maybe there is (especially if there are terminology/setup/configuration issues involved). If your problem is the result of something in your account being "borked" in the DH backend, only DH support can help - otherwise, why don't you take advantage of the forum and solicit help here?

Venting has it's purposes, I suppose, but it seems to me getting help would be more satisfiying. wink

--rlparker

no offense, but if your data is as mission critical as you say then not only should you not be on dreamhost, you should not be on shared hosting, AFAIK dreamhost is not fully managed, if something other than hardware is broke, you should really fix it, dreamhost do give you shell. You can install any mail program/service you like.

If however you loose money, maby you want a managed dedicated server? and if you loose lots of money www.rackspace.com will help, they Never been down for even 1 second in over 5 years. ;)

correction=> e'mail ie: Support Request form. ALL of my 'e-mails' were sent via the Support Request forms.

I have a very simple website, I don't need "code 3".. godaddy.com is half the price of DH and they have phone tech support and seem to manage to keep on top of things.. and don't tell me to switch to godaddy,, I might just do that anyway at the end of my term here.... the POINT is that any ANY level.... FIVE DAYS and 12 e'mails just to get the most SIMPLE thing done is not acceptable., it just isn't...

ONE SHORT PHONE CALL WORKS EVERY TIME..!!! How on earth could you think otherwise,, I solved HALF the problem just talking to a very friendly helpful tech support guy from Macintosh. there are TONS of things you can do at the speed of light compared to the back and forth e'mails telling them over and over and over and over again I AM NOT GETTING MY E"MAIL!!!!! how many time can I type that out? and YES, they ask all the questions and I give all the answeres/error messages, etc etc. If I had them on the phone i could tell them exactly where the problem is and what is happening WHERE and zooom in and fix it. That's exactly how it was on the phone this morning with Mac. Simple, fast easy and to the point.

How can you possible say "what can you say on the phone that you can't say in an e'mail???????" EVERYTHING!!!!!!!!! because you are both in real time.. looking at the problem and trying a few things to fix it,, and then it gets fixed. and you are done. period.

When you are both on the phone in REAL time,,, you see what pops up, you try this and that,, ane it's done. You can also ask clarifying questions when you don't understand a term or concept. YOU CANNOT GET THAT IN AN E"MAIL

<<<
When did you set up the affected account? 5 years ago
Have you *ever* successfully received email via that account? up until 5 days ago.
Can you log in to SquirrelMail at all? Not now. I get an error message: ERROR: Connection dropped by IMAP server.Query: SELECT "INBOX"
Or can you login to SquirrellMail, but not otherwise access your mail?
What email client are you using from your computer? MAIL, Macintosh,, all of those settings are correct as far as I know,, I can send mail from MAIL but am not receiving it there.
What are your various settings in that client? they are correct.
Which version of your login username are you using (m123456 or email address?) do you mean the username for MAIL on my macintosh? or username on DH? My username on MAIL is my e'mail address.
>>>

I'm glad you've had good success by e'mail.. I cannot for the life of me think of a more INEFFECTIVE way of communicating. I will post an Update and maybe someone could have a suggestion. thank you.

I don't know what shared hosting is
I don't know what AFAIK means or what "fully managed" means.
My hardware (computer?) is fine, it's an iMac
dreamhost give me a shell? again,, what???? is that from the Ocean (bad joke)
I have a mail program (MAIL allready on my mac)
I do know know what a "managed didicated server" is.... but if that means someone else does my website.. I'd rather do it myself,, it's not that complicated.

Dreamhost has also not been down that much,, I'm happy with dreamhost,, just not their customer service, it's illogical and not efficient.

Update: as of Saturday 14th:

- I can send mail from my MAIL program on my macintosh just fine.
- I cannot receive mail to my MAIL program.. when I try to check my e'mail a window pops up asking for my password but does not accept it. Yes, I have retyped carefully my password on both my MAIL program and DH settings.

- when I go to sign onto Squirrel, I get the message: ERROR: Connection dropped by IMAP server. Query: SELECT "INBOX" (there is no INBOX to 'select', so I just close the window)

In my DH Manage Email section I have put another e'mail address in the forwarding area,, and that is how I am getting e'mail presently.

I believe the problem is in the settings on DH.

I will give them a few more days to sort thru my e'mails as I just received an e'mail from them apologizing as it has been over 24 hours and they are backed up.

hmmmmmm,,,

In reply to:
correction=> e'mail ie: Support Request form. ALL of my 'e-mails' were sent via the Support Request forms.

Ok., but that is *not* what you said, and your question was precisely about responding to "e'mails". If you expect to obtain any significant degree of useful information from support, you need to be responsible to accurately report/describe your problem - if your "e'mails" to support (I know *now*, you used the Support Form wink ) were as inaccurately constructed as your post, it is no wonder you are having problems getting a satisfactory resolution.

In reply to:
I have a very simple website, I don't need "code 3"

I was not implying that you *did* need a "Level 3" account, only pointing out that there *is* a way to get "phone" support, which is what you are all on about. You may not "need" most of the aspects of the higher plan, but if you "need" phone contact, than there is a way to get it.

In reply to:
and don't tell me to switch to godaddy

Believe me, after having read your last three posts, in spite of the myriad things you claim you "don't know", I would never presume to tell you anything. That would be wasted breath even if it *would* help you to more clearly articlulate your issues in order to get proper help. becuase it is clear you are not interested in learning. You are not going to be happy until you get to deal with someone on the phone. Oh well.

In reply to:
ONE SHORT PHONE CALL WORKS EVERY TIME..!!! How on earth could you think otherwise

Uh, common sense and more than a few years of dealing with peoples' technical problems. It's obvious you are convinced that this is true, but you believing it does not make it so.

In reply to:
telling them over and over and over and over again I AM NOT GETTING MY E"MAIL!!!!! how many time can I type that out?

You can type that out, or say it on the phone, as many times as you choose; saying it 5 or 500 times will have no impact on the issue. You have to communicate more about the problem than just, "It doesn't work! Fix it,!" if you are to have any *reasonable* hope of getting any help, irrespective of you "wishes" or "expectations".

In reply to:
If I had them on the phone i could tell them exactly where the problem is and what is happening WHERE and zooom in and fix it.

You could tell them exactly the same thing via email ( just "type" the same words you would "say", soh!), and repeating over and over again that you can't is just ignorant. You might not *prefer* to do it that way, and might *rather* talk to someone, but either process works; you seem to just be frustrated that you can't do it the way *you* want. You also fail to accept responsibility for the fact that the "no phone support" decision was in place when you signed up for the account, you knew that (or reasonably should have, because it is well documented all over Dreamhost), and agreed to host at Dreamhost under those terms. To *now* after 5 years, whine like this because *now* you don't like the system you subscribed to, is just some where between sad and pathetic.

In reply to:
You can also ask clarifying questions when you don't understand a term or concept. YOU CANNOT GET THAT IN AN E"MAIL

Sure you can! People do it on this forum all the time. Of course, the response that you get may well be that it is beyond the scope of Dreamhost Tech support to educate you in some of those things, or be pointed to a resources that would entail you having to show some initiative and learn something yourself. That is very different that expecting a tech support person to become your personal tutor.

I've read the responses to the questions I asked in my earlier post, and the problem has now become much more clear: You don't want to troubleshoot the probelm, you just want it to be "automagically" fixed. This is evidenced by responses like, "MAIL, Macintosh,, all of those settings are correct as far as I know," and then followed by, "What are your various settings in that client? they are correct." Which is it? Are those setting all "correct", or only "as far as you know".

I'll guarantee you that your user name was *not* your email address, either in your Mail client, or on a Dreamhost server 5 years ago - DH used the m123456 user name, or sometimes the system "user" name, exlusively untill very recently (there are many threads about this in this forum, just search). So, Obviously you have changed the setting in your client program (you *had* to, becuse you received mail "up until 5 days ago" and you could not have done so until recently using your email address as your username in your client). It also sounds like the Apple people have been helping you, so who knows what setting(s) may have changed. At any rate, since you insist that your settings are correct, we really can't investigate that, can we.

In short, the "INEFFECTIVE" communication has very little to do with the medium involved (phone or email) and quite a lot to do with the way *you* communicate. You are asked a question ("What are your various settings in that client?"), and choose not to answer (they are correct). You are asked what client your are using, and you respond by naming the clien/OS, and inisisting your settings are correct (offering as evidence the fact that you can *send*, but not receive, as though you have already decided that this can not possibly be the problem (hint: it *is* very possible that you could have *several* combinations of settings that would allow you to send and not receive!). *This* type of dialogue is just as ineffective via the phone as it is via email. The difference is that, via email, *you* have to share in this "timesink" where, via phone, your ineffective communication is now "forced" onto a tech in "real time". Dreamhost support avoids (and in my opinion, quite rightly so) much of this by *not* making themselves available for that. It's the old GIGO thing at play here ("Garbage In, Garbage out). Absent a tech just "blowing you off", whouch would be a very different situation, the quality of the tech support you receive is directly related to how you interact with them. That *inlcudes* answering the question you are asked, providing the information that is asked for, and always answering truthfully.Period.

While you are gathering the information to post an update, you could also check out the DH WIki article on setting up Mail on the Mac, as well as the articles on DH email if you need help understanding "users", logins, etc.

As for me, until you feel sufficently moved to post the settings you have used in Mail, I can't be bothered to invest more time in trying to help. When, and if, you *do* post the information I asked for in my earlier post, I'll look at it again and see if I can help you. Good Luck! smile

--rlparker

well, it's obvious that you love love LOVE the long e'mail things.

I DID IN FACT GO INTO EVERY DETAIL OF THE PROBLEM WITH DREAMHOST...

just because I did not answer YOU're questions in minute details does NOT mean that I didn't go into every singe point by point by point from SIMPLE to cut and pasting entire documents for DH...

that was not the point of my original e'mail....
and *YES* that is what I said. the "form" IS an e'mail.... good lord how else can you send them a support question?????? certainly NOT by phone.

I have phone tech for my razor, blender, toaster, computer, apartment,,,,,,,,,,,,,,, all problems are solved with a quick precise conversation.

I did answer your questions,, what more do you want me to say? I also posted what the problem was in this subject area.. but again,, I guess you didn't read that.. because e'mails don't worki

and believe me,, I have mailed them IN GREAT DETAIL and have asked them to PLEASE respond in COMPLETE detail.... most of the times, they dont even address what I ask them or my concerns.... so, now I have to ask again and again and make an arrow => and say PLEASE ANSWER THIS QUESTION after each and every single thing I write. and I copy and paste each and every sentance they write and respond and answer back.

I don't feel like cutting and pasting the 16' of type from the 12 e'mails that have been going back and forth between DH and myself.

again,,, I am backed up 5 e'mails to them and they sent me a note apologizing for being over 24 hours late and will respond when they can..

so, I'll give them a few more days.

No problem,, as it DOES take 10 days to two weeks to get anything resoved with DH, that's a given (and NO, I did NOT know DH did not have tech help,,,, I was referred by a friend and I guess I didn't read the fine print, my mistake,, I can't IMAGINE in all of my wildest dreams that they would rather spend hours and hours and hours typing e'mails instead of just fixing the problem,, but YOU'RE that way,, so,, there you go.. two kinds of people, two ways of doing things)

Even if you got a DIRECT answer by e'mail and it only took 30 minute total turn around time,, you STILL could have done it in less time by phone. Believe it or not.,, that's the proof. there is no believing or not believing,, just set a stop watch.

the problem is in my settings on DH and that's something they have to go inside and do.

Your rant sounded a bit clueless.

In reply to:
I don't know what shared hosting is

Ahh, that explains it.

This almost smells like a duplicate account for amseek, who also hasn't contributed anything but two posts whining about lack of phone support... even though it has been clearly stated that it's not in Dreamhost's business model.

This is another reason I'm glad they don't offer phone support. The people that want it the most seem to be the ones that would end up wasting the most of support's time, which could be spent doing something better.

hahahahahahaha,,,,, who the F@#K is amseek? I just signed up for this forum today.... good god

waste supports time?.. after FIVE FREEEEEEKING DAYS AND TWELVE FREEKING EMAILS AND FIVE FREEKING BACKED UP EMAILS THAT THEY CAN'T GET TO BECAUSE THEY ARE SO TIED UP WITH BACK AND FORTH E'MAILS to people so THEY CANT' GET ANYTHING DONE.....

HELLOHELLOHELLOHELLO!!!!!!!!!! The system DOES NOT WORK.. only for THEM because they can sit at any coffee shop in town or go to the beach or be at home and still do their job...

ever hear of "Call Forwarding" DH???????!!!!!????

You obviously don't know S*)T

I'll take my chances with DH Support,, don't need help from you.... thanks

Actually, I *don't* like the long email replys, but sometimes when someone seem particularly frustrated, I *take the time* to try to actually get to the heart of the problem. I'm sorry if my respons(es) to your post(s) are too long. smile

As you have thoroughly described the problem to DH, Im sure you will eventually get it resolved. Hopefully, the DH tech people will get back to you with a resolution sooner rather than later. As I said before, good luck!

--rlparker

If you're as much of an idiot with support as you are here, it's no wonder nothing is getting accomplished. I've been here since 2002 and haven't had any communication problems with support.

Seriously though, if being stupid isn't getting you the results you want, maybe switch over to crying and see how that goes.

In reply to:
You obviously don't know S*)T

Ouch, that hurt... but then I remembered that it was coming from a retard that can't even check mail, so it lost some of its sting.

I think I'll go check & send mail now. How about you?

In reply to:
This almost smells like a duplicate account for amseek...

I don't really think so, as amseek's writing style was significantly "different", but who knows? wink
--rlparker

I'm glad you have not had any problems.. I haven't either,, all in all it takes 10 to 14 days ,, endless emails and etc when a simple phone call could take care of the problem on the spot.

my response "You obviously don't know S*)T" was to a DIFFERENT post than yours... NOT to you... again the OBVIOUS problems when dealing with e'mails/misunderstandings... and ALL THE MORE REASON TO COMUNICATE ON THE PHONE IN REAL TIME...

case point made...

Might not be... but the first thing I'd try to do if pretending to be two people would be making sure that I didn't sound like myself. ;)

I just thought it was odd that amseek registers to start one thread about phone support, where he doesn't get the backup he hoped for. Then, basically starts the same thread again... and still nothing. Then, another one-post whiner that claims his world is falling apart due to lack of phone support.

If they're not the same person, they'd probably get along great! tongue

Okay. I'll bite. Who was the ""You obviously don't know S*)T" intended for? Who else had even mentioned amseek at the time you made this post? Uh huh!

--rlparker

In reply to:
I'm glad you have not had any problems.. I haven't either,, all in all it takes 10 to 14 days ,, endless emails and etc when a simple phone call could take care of the problem on the spot.

A phone call doesn't take care of anything, except getting to hear a voice. How they learn of a problem doesn't change the process of fixing it.

In reply to:
my response "You obviously don't know S*)T" was to a DIFFERENT post than yours... NOT to you... again the OBVIOUS problems when dealing with e'mails/misunderstandings... and ALL THE MORE REASON TO COMUNICATE ON THE PHONE IN REAL TIME...

case point made...

Actually, you just proved everyone's point except for yours. Quoting one person while blurting out comments to another is communication problem on your end. That's not Dreamhost's fault.

And THAT is a reason to not offer phone support. If you were as unclear on the phone as you are here, you'd be spreading a bunch of he-said-she-said crap about how you "clearly explained" something on the phone and they didn't know what was going on. When it's all in writing, there's no denying who's being clear and who's not.

this whole stream of e'mails just PROVES my point of phone instead of e'mails....

if anyone out there has an iMac and a DH website and is a computer geek and would like to talk to me in person,, please e'mail me personally and I'll send you my ph# and we can go over and compare settings and that would be cool...

and for the rest of you back and forth and back and forth and back and forth e'mail jerks,, can't you SEE that this doesn't work???? don't you see all the misunderstandings and insanity all this is????

all the MORE reason to have phone support,,, but AGAIN,, if DH would rather spend TWO FREEKINGN WEEKS SOLVING A SIMPLE PROBLEM RATHER THAN A 2 MINTUE PHONE CONVERSATION,,, that is there choice.

amen

In reply to:
if anyone out there has an iMac and a DH website and is a computer geek and would like to talk to me in person,, please e'mail me personally and I'll send you my ph# and we can go over and compare settings and that would be cool...

That's really rich. It would be quite a trick to take you up on that, since you can't receive "e'mail". Or is that just more "proof" that written communication doesn't work? I could have sworn that this whole thread started as a result of you not being able to receive your email, but then again, I suppose that "misinformation" is a result of it being "typed" on a keyboard instead of being "spoken" on the phone wink
Sheesh!

Edit: Actually, this is proof that written communication *is*
better - In reveiwing the thread, I found that you *can* get mail (even though you can't connect via POP3/IMAP with the DH server) because your forwarding is working! See, the written record is always better! No one has to argue about who said what, to who, when they said it, in whose back yard, and how many cookies were involved? smile

--rlparkerEdited by rlparker on 10/14/06 11:12 PM (server time).

AGAIN WHY E'MAIL DOES NOT WORK

I said in previos posting here that I have placed a "forwarding e'mail" address in my DH settings so that I will get my e'mail as I am UNAVBLE to sign onto squirrel... but I guess you missed that because we are not talking on the phone,, we are exchangind ENDLESS AND ENDLESS AND ENDLESS E'MAILS.. again proof that this system DOES NOT WORK. and if you would look at my e'mail address you would see my website and my phone number is right there...

by the way I HAVE SIGNED MY NAME AND PHONE NUMBER TO EACH AND EVERY NOTICE I SENT TO DH and even after I was no longer able to get my e'mail from Squirrel.. it was the PHONE conversation I had with MACINTOSH TECH SERVE that helped gave me the suggestion by phone to have my e'mail forwarded to my earthlink (ISP) account..... NOT DH>. they are useless

YES ,, this whole e'mail did start with me not receiving e'mail from my MAIL account on my macintosh....

ok,, enough enough........ any of you dolts who have read thru all of this,, do you get the point that with all of the misundertandings we've had and back and forth e'mails how INSANE THIS IS?????

ALL OF THIS PROVES MY POINT.. as if we were all on the phone together in a conference call,, it would all be over with.. instead,, it's been several hours of back and forth and back and forth....

again,, amen

You still don't get it. You having lousy communication skills is not a reason for a company to redo their business model just for you.

This ticket/email system you're saying doesn't work, actually does--quite well. It's you that's failing, not the system.

The way you act is the perfect reason for NOT offering phone support. You haven't said a single thing that would make anyone want to talk to you on the phone. And the way you talk crap about DH here is all the more reason for them to have everything you say in writing.

In reply to:
if anyone out there has an iMac and a DH website and is a computer geek and would like to talk to me in person,, please e'mail me personally and I'll send you my ph# and we can go over and compare settings and that would be cool...

You forgot to mention how much you're going to pay for this tech support that you're requesting. Setting up your computer certainly isn't a DH problem, so now you need phone support from Dreamhost AND their customers???

And why the need to go over your settings now? You were just positive that the problem was on DH's end. That should be done before you ever even submit a ticket to DH, or come here to trash talk them.

You sound like you need to hire someone local to coach you through computer basics.

Looks like we were typing at the same time, which is why you didn't see my edit on the previous post.

For the reocrd, you only posted that you had successfully set up a forwarding email after 7:00pm (PDT), after you had had several exchanges regarding your issue with several posters, and you posted that "update" in response to your own posting - which makes it easy to miss by others in the thread.

I submit that, again, the medium is not the problem - the user is. Had you included this informatioin in your original post, it would have conveyed considerable information about the functionality you were having with your mail account, and would have helped to more quickly identify the extent of your problem. But you didn't, so that information was not available to those who initially responded to you.

We will never agree on this; you feel you need to talk to someone on the phone, and I am glad that Dreamhost set it up the way they have. It's "ok" to disagree. Good Luck!

--rlparker

Do you even read your posts before you submit them? Every single thing you say makes you sound like an imbecile.

But keep calling people here dolts. I'm sure someone will jump right on that offer to call you.

If you needed Macintosh to tell you to try using another email address when one is having problems, then you're not smart enough to use a computer.

I don't expect and never have expected them to change their budiness model for me.. obviously ,, they would rather be at the beach or in a coffee shop or park or home and go back and forth for 10 to 14 days to resolve a problem rather than being in an office answering phones,, (AGAIN< my suggestion to use call forwarding to your cell phones, you can still do beach and part time and still do your job)...

NO, I"M not failing in the system,, the system is failing and it DID and ALWAYS DID WORK up until it didn't 6 days ago. and since then Have been back and forth with DH to solve the problem. (NOT ROCKET SCIENCE BY THE WAY,, IT'S JUST A MATTER OF CHECKING E'MAIL SETTINGS ON BOTH THE COMPUTER "MAIL" PROGRAM AND DH Mail settings... how hard can this be? I'll tell you.. TWO freeking weeks and TWO dozen e'mails.

I all ready Pay for this support,, I should not have to pay people in the DH community for support.. good god,, I have heped COUNTLESS people with what limited knowlede I have of the internet,, I don't charge them,, I am happy to share whatever information I have..

Idon't need to hire anyone to coach you thru,, I ONLY NEED DREAMHOST TO FOLLOW THE CONTRACT I HAVE WITH THEM AND GIVE ME PROPER CUSTOMER SUPPORT

In reply to:
I don't expect and never have expected them to change their budiness model for me.. obviously ,, they would rather be at the beach or in a coffee shop or park or home and go back and forth for 10 to 14 days to resolve a problem rather than being in an office answering phones,, (AGAIN< my suggestion to use call forwarding to your cell phones, you can still do beach and part time and still do your job)...

Now you just sound jealous that they have a better life than you. You do nothing but ramble on like an illiterate jerk--you're lucky they reply to your tickets at all.

In reply to:
NO, I"M not failing in the system

Sure you are. You're acting like an imbecile and have zero communication skills. That's a problem.

In reply to:
(NOT ROCKET SCIENCE BY THE WAY,, IT'S JUST A MATTER OF CHECKING E'MAIL SETTINGS ON BOTH THE COMPUTER "MAIL" PROGRAM AND DH Mail settings... how hard can this be? I'll tell you.. TWO freeking weeks and TWO dozen e'mails.

It's not hard for smart people. And your computer is NOT Dreamhost's problem. If the settings are at fault on their end, don't you think it would be affecting the hundreds of other users on your server?

In reply to:
I all ready Pay for this support,, I should not have to pay people in the DH community for support.. good god

No, you pay DH for ticket support. We're customers here and you're not our problem. People on the forum always help people, but not if they act like you. No one should have to hear your voice on the phone for free.

In reply to:
I have heped COUNTLESS people with what limited knowlede I have of the internet,, I don't charge them,, I am happy to share whatever information I have..

"Limited" is the understatement of the year. You lack the most basic computer skills, so I doubt you've helped anyone.

And as far as this forum goes, you haven't contributed anything at all. You say you've been here for years, yet you never registered to help anyone--you only made an account to come cry like a little baby.

In reply to:
Idon't need to hire anyone to coach you thru,, I ONLY NEED DREAMHOST TO FOLLOW THE CONTRACT I HAVE WITH THEM AND GIVE ME PROPER CUSTOMER SUPPORT

They do give you proper support--you just aren't smart enough to get it. And there is no contract that says it's their job to teach you how to work a Mac.

In reply to:
I ONLY NEED DREAMHOST TO FOLLOW THE CONTRACT I HAVE WITH THEM AND GIVE ME PROPER CUSTOMER SUPPORT

A thorough read of the Dreamhost Terms of Service, which defines itself as being the only "contract" that exists between you and Dreamhost, will make it pretty clear that DH has not contracted with you for any definable level of "support". The word "support" is only used once in the whole TOS (under "Material Products", paragraph 4.), which you should read before implying that DH is not "following" the contract you have with them. wink

This isn't a contract issue; it is an issue of you not being happy with DH support practices, and/or the quality of support. Dreamhost *does* care about that and I believe that, in spite of your public whining, DH will do it's best to help you. All that said, you have no "right" to more than email support at Dreamhost.

There are other types of support available, at all kinds of price levels, and some include SLA's (Service Level Agreements) with hundresds of webhosting providers. Dreamhost provides *phenomenal* value for what you pay. What you pay in no way, under the "contract" that you refer to, entitles you to anything more than DH working on issues relating to your availability of services in the manner they deem most appropriate.

We all know you are frustrated, but there is no need to reinforce in others' eyes your own lack of understanding by "shouting" about the "contract you have" with Dreamhost. That's just lame, and makes you look ignorant.

I suggest you will have more success in being treated seriously in these, and most other, forums if you focus on intelligently articulating your thoughts; rants aren't particularly fun to read (though they can be rather enlightening smile )

--rlparker

I have a very nice life thank you.. am freelance and make myown time,, just like they do... obviously.

I often go to a beach or cofffee shop,, but I have call forwarding and e'mail access, .. so, no matter where I am I can communicate with people/clients.

I have no idea what life they have,, but I think they have chosen to sit in front of a computer and waste hour after hour answering questions instead of just finishing it off on the phone.

I have great communications skills both online and onthe phone. the very fact that YOU DO NOT understand this e'mail chain is TESTIMENT that the e'mail way of communication does NOT WORK. amen

limited or not,, I am happy to help whomever I can with whatever problem they may have...

DH does give proper support if you want to take 2 weeks and two dozen e'mails to solve the problem instead of a simple 5 to 10 minute conversation,, yup,, they LOVE that 'control' thing,,,

I really don't believe that you read your posts before you submit them.

In reply to:
I have no idea what life they have,, but I think they have chosen to sit in front of a computer and waste hour after hour answering questions instead of just finishing it off on the phone.

If your idea of wasting time in front of a computer is being the 23rd largest host in the world/16th largest in the US, then yeah, they're a bunch of time-wasters.

Like I said, every single post you submit makes you look stupid. It's like you don't even attempt to think before typing.

In reply to:
I have great communications skills both online and onthe phone.

You can't be serious. You have not made a single intelligent post in this thread. And when something simple is explained to you, it goes right over your head.

In reply to:
the very fact that YOU DO NOT understand this e'mail chain is TESTIMENT that the e'mail way of communication does NOT WORK. amen

Wrong again. (Surprise!) Like I said, I've been here since 2002 and have not a had a single breakdown in communication with support. You cannot say the same thing. That would indicate that I actually do understand what's going on.

In reply to:
limited or not,, I am happy to help whomever I can with whatever problem they may have..

You can't even help yourself, let alone anyone else. In fact, you can't even ask for help without making everyone think you're a moron.

In reply to:
DH does give proper support if you want to take 2 weeks and two dozen e'mails to solve the problem instead of a simple 5 to 10 minute conversation,, yup,, they LOVE that 'control' thing,,,

It takes two weeks with YOU. Those of us that aren't clueless don't have that problem. The reaction you get here (and probably from DH) is 100% because of your poor communication skills.

A phone call with you wouldn't be a simple 5 minute fix. It would probably just result in a frustrated tech hanging up on you and killing himself.

my comunications good or bad has nogthing to do with redoing business plans...

Like I've said before,, if they would rather waste their time going back and forth with e'mails for 30 mintues or 30 days, that's up to the,, but if yous et a time watch,, a simple phone call would eliminate both the 30 minutes and the 30 days down to a 5 minute conversation resulting in both partys being happy with the conclusion...

NO, it is not sufficient or logical based on objective analysis.

I have given enough data for anyone here to give tech support as well as my phone numbe,, No one has stepped forward,, instead,, everyone is battling over the pros and cons of phone support which is clearly a win to the phone support.... get a stop watch..... 5 days and 12 e'mails compared to the few minutes I talked to Macintosh tech support speaks volumes.. it took a few mintues to solve what DH couldn't in 8 e'mails....

I AM PAYING FUC*IN DH FOR MY WEBPAGE AND THEY ARE THE ONES TO FIX ALL PROBLEMS.. WHY in the freek shoule I paysomeone here to>>>?? I never asked anyone here to fix my problems.. only how to get DH to anser their e'mails (support forms).

I don't need to hire anyone,, that is what I PAY MACINTOSH TO DO.. AND THEY DO IT WONDERFULLY,, AND THAT IS WHAT I PAY DH TO DO AND THEY DON'T DO IT WONDERFULLY AT ALL,, THEY ARE LOUSY!!!!!!!!!!!!!!! AND INEFICTIVE

In reply to:
my comunications good or bad has nogthing to do with redoing business plans...

Who said it did? That's the lack of communication skills kicking in again.

In reply to:
if they would rather waste their time going back and forth with e'mails for 30 mintues or 30 days,.

Again, it's only a waste of time because they're dealing with YOU. These things are simple for most of us.

In reply to:
I have given enough data for anyone here to give tech support as well as my phone numbe,

All you've done here is babbled incoherently. I don't see how that passes for useful data.

In reply to:
everyone is battling over the pros and cons of phone support which is clearly a win to the phone support

Wrong again. You are seriously too stupid to be on the internet. YOU are the PERFECT example of why companies DON'T offer phone support. It has been explained over and over and you just don't get it.

In reply to:
I talked to Macintosh tech support speaks volumes.. it took a few mintues to solve what DH couldn't in 8 e'mails....

Again, another reason NOT to offer phone support. You were wasting that Mac tech's time with stupid questions that have nothing to do with them.

In reply to:
I AM PAYING FUC*IN DH FOR MY WEBPAGE AND THEY ARE THE ONES TO FIX ALL PROBLEMS..

This is a serious question: Are you retarded? That is 100% wrong, just like every other thought you've ever had in your entire life. That's NOT what you pay them for. Better have someone that's not an illiterate loser read the TOS to you.

In reply to:
WHY in the freek shoule I paysomeone here to>>>?? I never asked anyone here to fix my problems.. only how to get DH to anser their e'mails (support forms).

Now I can't tell if you've switched over to lying, or if you're still being stupid.

Does this ring a bell? "if anyone out there has an iMac and a DH website and is a computer geek and would like to talk to me in person,, please e'mail me personally and I'll send you my ph# and we can go over and compare settings and that would be cool..."

That is you asking people to fix your problems. See, I knew you weren't reading your own posts.

The reason you should pay is simply because you're an obnoxious jerk that doesn't deserve free help. You're lucky DH answers your tickets at all.

In reply to:
I don't need to hire anyone,, that is what I PAY MACINTOSH TO DO.. AND THEY DO IT WONDERFULLY,, AND THAT IS WHAT I PAY DH TO DO AND THEY DON'T DO IT WONDERFULLY AT ALL,, THEY ARE LOUSY!!!!!!!!!!!!!!! AND INEFICTIVE

You are never going to have a clue about anything.

Cancel the plan, forget about having a website, unplug your computer & smash it, then move into a cave. If life still seems as confusing as it does now, it might be time to consider suicide.

If you insist on having a web site, then I'd suggest that you have someone much smarter than you contact support and speak on your behalf.

YOU said it did,,bad communications onyour part,,? YES,, that is why a phone conversation would be better.

Not dealing with me,, dealing with the problem that if they'd get on the phone about it,, it wuold be resoved within minutes as opposed to within days and weeks....

I've babbled cery clearly thank you.. hahaha

and YES, I am paying for this service and they are NOT providing me with the service I am paying them for.

so, you are saying that DH members are charging for advice??? I could absolutley care LESS if they are charging for their freekin advice,, I'm not going to pay members for tech support when i am ALLREDY PAYING DH for tech support... period,,,,

where the freek are you coming from,, Iowa?

In reply to:
I have given enough data for anyone here to give tech support as well as my phone numbe,

I'm really trying to be patient with you, and I'm making allowances for your frustrataion, and your lack of communication skills, but that remark is just stupid and wrong! I've stepped forward, twice, but you have only deemed to answer certain of the questions I have posed you!

You have *not*, in spite of being prodded more than once, provided *any* details of your email clients settings. You just say, that "they are correct", and the problem is on Dreamhost's end.

In reply to:
the few minutes I talked to Macintosh tech support speaks volumes.. it took a few mintues to solve what DH couldn't in 8 e'mails....

Again, you indicate that you have no idea what the problem is, or what was "fixed" by your "chat" with the Apple tech - they *didn't* "fix" it, or you would not be rambling away on this forum - you still can't receive your POP3/IMAP email.Whatever it is you think they "solved", it wasn't the problem that keeps you from receiving your emails

In reply to:
I AM PAYING FUC*IN DH FOR MY WEBPAGE AND THEY ARE THE ONES TO FIX ALL PROBLEMS

Great. More semi-literate shouting - just read the Terms of Service, or find someone who can explain it to you. Dreamhost not only is *not* the "ones to fix all problems", but very clearly stated that in their TOS - again, the communications problem is on *your* end of the issue.

In reply to:
I never asked anyone here to fix my problems.. only how to get DH to anser their e'mails (support forms).

You right about part of that, and I am quite sure that if I had any indication (actually, maybe I should listen to my "gut" more carefully!) that you would be this stubbornly obstinate in your ignorance I would have never offerred to try to help. But your question was answered in my first response to you - you just didn't like the answer. I'll try it again: You *can't* "get" Dreamhost to answer; they will answer as they see fit. Getting them to answer is *not* the problem here. You yourself said you have exchanged "12 emails" (or 8 - the number keeops changing) over "5 days" . That indicates you have been responded to. DH *has* answered. From what I've seen here, and from what you have said, it's pretty obvious to me that the answers didn't work for you. That is not particularly surprising, if you exchanges with DH support wnet anything at all like you posting exchanges on this forum.Okay, you have a choice -keep trying or give up; just be an adult about it.

With *any* company, there are going to be customers that "just can't be helped", and "just won't be pleased". I'm thinking if it was *my* company, 12 emails in 5 days followed by a public whining session would pretty much cause me to stick you in one of those catagories.

All that said, I still believe DH is probably willing to help you, but I would not be suprised, and would not blame them, if they just said, "enough" and ignored you till you either got a clue or went away. In my experience, DH does not do that, and that is to their credit, but you could probably manage to push them to that point if you coimmuniucate in your emails to them the way you communicate here.

Considering the deterioration of your typing, spelling, logic process, and reasoning, over the course of this thread, I can only say, "Get a grip! You are losing it!".

As for your last paragraph in this last post, all I can say is ,"Bleh".

--rlparker

I think he's drunk - nobody is this stupid sober!

I ansered all questions...
I have given all of my setttings to DH,, why should I give them to you..? you want my password and settings status? no.,

I DID PROVIDE FOR THIS FORUM MY STATUS AS FAR AS WHAT THE PROBLEM IS... SEE "UPDATE".. HELLO.. READ READ READ,,, THIS IS WHAT DH DOES,,, NOT READ MY POSTS AND THEN wonders what is wrong.... geeeesh

I DO KNOW WHAT THE PROBLEM IS,, AS I HAVE STATED IN THE PAST FEW E'MAILS.. THE PROBLEM IS IN MY DH SETTINGS,, AND I HAVE E'MAILED THEM.. AND THEY SENT A NOTICE SAYING THAT THEY ARE BEHIND ON THEIR E'MAILS... (OF COURSE AS THEY DON'T WORK BY PHONE,, THEY WANT TO GO BACK AND FORTH WITH E'MAILS INSTEAD OF ADRESSING THE PROBLEM IN REAL TIME WITH THE CUSTOMERS ON THE PHONE)

WHY ON earth would you suggest paying a member to anser my questions... I dont' charge people when i give them advie,, and i've saved people hundreds of hours and cost by helping them with their websites.....

again (again again) DH had sent an e',mail 7 hours ago stating that they appologize that its been over 24 hours and they ahve not responded to my e'mail

I have now mentioned this 3 times in this chain,, and no one heres me.. again ,, the way e'mail does NOT work at ALL...

anyway,, i will give DH a few days to catch up and will get back to you all...

go to bed,

J

<<<I think he's drunk - nobody is this stupid sober! >>>

I fuc*kin NEED a drink,, NO one deserves a martini more than I.. lololol.....

between you STUPID "comunity" dudes and DH tech support, I should be at a bar instead of home drinking one martini after another... good god....

In reply to:
I think he's drunk - nobody is this stupid sober!

Is anyone that stupid when they're drunk? Drunks sometimes flip cars off bridges and die in fiery wrecks, but that seems brilliant compared to his posts.

In reply to:
YOU said it did,,bad communications onyour part

I said it's not a reason to, because it's common knowledge that it's not in the DH business model. That pretty much makes the mention of it pointless and stupid.

In reply to:
that is why a phone conversation would be better.

I'm pretty sure that no one would benefit from talking to you on the phone.

In reply to:
Not dealing with me,, dealing with the problem that if they'd get on the phone about it,, it wuold be resoved within minutes as opposed to within days and weeks....

That doesn't even make sense. How they are notified of a problem does not have any effect on how that problem is solved.

If you can say it, you can write it.

In reply to:
and YES, I am paying for this service and they are NOT providing me with the service I am paying them for.

Wrong again. Read the TOS. You seriously have no idea of what you're paying for and what you're entitled to.

In reply to:
so, you are saying that DH members are charging for advice?

Nope - I'm saying they should, because you don't deserve any help. Like I said about 50 times so far, if you're being this stupid with Dreamhost, then you're lucky they even reply to you. They should just cancel your account.

In reply to:
I'm not going to pay members for tech support when i am ALLREDY PAYING DH for tech support

Then your only reason for coming to the forum is to whine like a little girl, show off your lack of common sense and demonstrate why it's important to stay awake during English class?

You don't like the support you're getting from DH? Then follow my advice and have someone smarter than you communicate with them on your behalf.

In reply to:
where the freek are you coming from

USA. It's a nice place. If you ever learn how to communicate in English, you should visit.

laugh Rock On!

Are you typing with a hammer or does someone throw a brick at your head before each post?

Yup it does,,, if they want to run their business bad, it's thier thing,,,
I can work within their crap.. just fine.

I have sucess each and every time I am on the phone with a tech serve person,, weather it be with my computer or my blender... (both EXCELLENT results in nanoseconds as opposed to the 6 days now and 12 emails to DH)

I am paying DH to have a website up and e'mail running,, that is NOT happening at this point,, my site is up,, but e'mail is not running.... that is their job.

and again, this useless forum only demonstrates the need for phone support as you have absolutly no idea what I am talking about or what I need done...

amen

In reply to:
Are you typing with a hammer or does someone throw a brick at your head before each post?

ROFLMAO!! Not trying to jack a well-kindled firestorm, just acnowledging my amusement.

http://benconley.net
http://teamshocker.com

In reply to:
Yup it does,,, if they want to run their business bad, it's thier thing,,,
I can work within their crap.. just fine.

Start a web hosting business and show them how it's done. Then when you screw up your site, you can talk to yourself on the phone and have it fixed in 5 seconds.

In reply to:
I have sucess each and every time I am on the phone with a tech serve person,, weather it be with my computer or my blender...

Is there anything in life that you can do without someone walking you through it on the phone? Does Colgate call you after each meal and remind you to brush?

In reply to:
I am paying DH to have a website up and e'mail running,, that is NOT happening at this point,, my site is up,, but e'mail is not running.... that is their job.

You just don't want to read the TOS, do you? You should, since you agreed to it when you signed up.

You haven't even presented enough info to say that the problem is on DH's end. Asking people here to call you and walk you through your Mac's settings doesn't exactly make you look qualified to narrow down where the problem is.

In reply to:
and again, this useless forum only demonstrates the need for phone support as you have absolutly no idea what I am talking about or what I need done...

The most useless thing about this forum is you. Do you need someone to call you and tell you how to not post here?

This is a customer-to-customer forum. No one here owes you anything.

You don't even understand what you're talking about--and until you can speak a language other than gibberish, you shouldn't be surprised that no one else understands you either. We can't read minds, but even if we could, you'd need to have an actual thought so we'd have something to work with.

Your illiteracy does NOT demonstrate the need for phone support. The only thing it demonstrates is the need for an IQ test on the order form.

Hey, if this guy wants to blame DH for the fact he doesn't know the first thing about using a computer, that's his problem. As amusing as this thread's been to watch develop, it's obvious he needs someone to hold his hand. Perhaps he should switch to Windows? I hear Microsoft has pretty decent phone support... oh, wait, they'd just tell him it's his fault.

Yes, I have an opinion.

Get a minimum 50% off with the "haveadreamyday" promo code, and... have a dreamy day. Original, no?

lol you guys.... Blue is quite obviously a troll. No one is really this stupid. Quit "FREEEEEEKING" feeding the troll with your replies in this "e'mail chain" (forum?) and he just might go away.

I also consider it very likely that DreamHost is intentionally providing poor support to Blue in hopes of making him Godaddy's problem instead. I would. :)

"amen"

______________________________
[website | stephen harper | myspace]

I just know he is. But, he's amusing me. Besides, what else am I gonna do on a Sunday afternoon? :-)

Yes, I have an opinion.

Get a minimum 50% off with the "haveadreamyday" promo code, and... have a dreamy day. Original, no?

I don't need to start my own web hosting business, it's allready been done.. at half the price and with phone support.. scoll up and read my posts.

I do most everything without phone tech support thank you...haha.. but it's a great convenient service when I need it. NOTHING is faster or makes more sense.

here is a nice recent example of how THEY communicate. I just now received a note from DH... <<<...This is just a note to warn you that the following users and/or mailboxes of yours are within 10% of their disk space limit: You should probably either up their disk space limit from our web panel's "Users > Users" and "Mail > Addresses" tabs, or go in and delete some files and/or mail!...>>>

Now, mind you I was in SquirrelMail last week and purged all of my old mail.. so, I have no idea how or why it would be full or even where this 'disk space' is that they are talking about or how to access it and where the delete mail button is.....

SO, I open Dreamhost (following the "Users > Users" and "Mail > Addresses" tabs, or go in and delete some files and/or mail!) and go to the Users tab and I don't see a Users or Mail, or Addresses tab there... on MY DH Users pull down I have Overview, Manage Users, Unix Groups and Passwords......

OK, I've hit my first wall.... So, then I think,, "well, I'll go to the Mail" area of my DH and see if there is anything relating to the words they are using ""Users > Users" and "Mail > Addresses" tabs, or go in and delete some files and/or mail! nope, nothing there....

Since I cannot call someone and tell them that I deleated all of my mail in Squirrel and where is this mail being held and how can I delete it,, I go to the all and wise and wonderful Wiki. I type in "delete mail",,, no such title exists,, so I type in "delete files" ,, no such title exists... hmmmmmm,,, these are THEIR OWN WORDS taken from the very e'mail that they sent me!!!... so, lets try "disk space",, no such file exists... hmmmm what else can I pull from their e'mail that they sent me to find information on how to find the mail that they are talking about and delete it.... let's try the "mail addresses" tab as they told me to go there.... surely there MUST be some infomation to find where the "mail addresses" tab is.. as it is not in any of the pull down options I have in my DH window.... welp.. "no page found"... Wiki again proves useless, even when I use the very words they have typed to me.

so, now I will have to write to them and ask them where this mail is, how I can access it, delete it etc.....

Can you now see how frustrating this is... and would it be so difficult for them to type out a step by step button by button process to get to a quick solution? This has NOT been my experience with DH.

instead,, they simply say "up your disk space" (to what? where is this disk space?, how do I do this?) "in the web panel's "Users> Users"... I see where the Users tab is but nothing after that says addresses tabs....

this is the kind of communication that will go back and forth and back and forth and back and forth,, between DH and myself for days.

I wouldn't need a phone teck support if I got better directions and information up front...

I'm just giving the above as an example of the type of communication I get from DH and how my mind processes it and tries to figure it out and the steps I take...

I find Wiki to the THE most frustrating,,,,, I even just typed in "mail" as a joke and it said "no page exists"...

So, I started the stop watch,, I've spent an hour searching over the various tabs and long ass articles to solve what to me is probably a very simple thing.

In reply to:
where is this disk space?, how do I do this?

In the panel go to Users -> Manage Users, then click Edit next to the relevant user. You can set the user's disk space quota here.

In reply to:
I find Wiki to the THE most frustrating,,,,, I even just typed in "mail" as a joke and it said "no page exists"...

I have a feeling that you are just trying to be difficult here. Searching the wiki for the terms you listed above does not result in any exact page title matches, but there are many partial title and/or page text matches. Many of these pages do contain information that would have helped you find what you were looking for.

Mark

In reply to:
it's allready been done.. at half the price and with phone support..

With all due respect, if the alternative is cheaper and (in your opinion) superior, why are you still here?

Phone support or the lack of it with your particular plan here at DreamHost is obviously very important to you, but I doubt it is as important to the majority of DreamHost customers, who seem to get by just fine with the current support system, so I doubt the situation will change anytime soon.

You really should save yourself any further aggravation, the hosting packages here are obviously not suitable for your particular needs.

Mark

I appreciate your answer <<Users->Manage Users, edit>> and I did see that.... but you have answered the problem exactly the way DH would.. and ignore all of the other questions I asked.... that's exactly what they do and it just gets me so frustrated....

and you personally do NOT have to answer this (I have allready written DH a very nice, short, polite letter),, I'm just saying this to make the point of how e'mails go back and forth and it prolongs the process.

but your response was a typical DH response.

You did not answer (as DH would do) my questions:
- I purged my SquirrelMail mail.. so why is it 'full'?
- where is this mail now?
- where is this disk space?
- how do I access it to delete mail and/or files?

NO ONE here on this forum needs to answer any of these questions.. I'm just making a point (again) how the snowball of e'mails gets started.. and how frustrating to me it is when I get my questions are not addressed.

the answer to a maxed out credit card is NOT to get a new card and spend more money,, but to pay off the debt of the card you have.

I would like to erase old mails as I am still in the red even when I uped the MB from 50 to 60. it also said that I was over my limit... so the answer is NOT to up my MB,, but to erase old mail (or files?).

I went to my ftp space and the mail folder there is empty. so again,, I would go back and ask the above questions where is this "full disk space" and how do I empty it out.

and again, NO ONE has to answer these questions, I've allready sent a note to support.... these past few e'mails are a PERFECT examle of how I go back and forth with DH instead of just hitting the nail on the head with a quick call.

PS: I've allready addressed the issue of why I'm "still here" etc in previous posts.

Okay, so it sounds like if your mail directory is empty (you did actually check that, rather than just assume as you seem to do a lot, right?), then there are two things to look at.
1: You've got 50 MB worth of other files. So you need to either delete some of those, or increase your diskspace some more. Keeping in mind, of course, that the recent panel troubles may have prevented the initial change from immediately going through.
And 2: You require instructions to be spelled out in extremely simplistic, complete computer newbie terminology. Which, as at least one person has said here, means you probably shouldn't be running a website anyway.

Again, the instructions or their method of delivery is not the problem�your understanding or lack thereof is. And that, I'm afraid, is neither DH's fault nor their problem.

Yes, I have an opinion.

Get a minimum 50% off with the "haveadreamyday" promo code, and... have a dreamy day. Original, no?

Thank you Quanin, again, I appreciate you comments, but still, you did not answer my questions (as well as DH support, which I did hear from then today with an apology as they are 'backed up' with tech support.. hmmmm I wonder why?)....

NO ONE as of yet, not even DH answered the questions I had about where is this mysterious "space" that my mail is and how do I access it so that I can deleate the mail or files. So, that will remain one of the great mysteries of DH. This is the basis of my complaints and frustration=> Not getting my questions answered adequatly and having to send several e'mails to get my questions answered. end of subject.

I DID finally after reading numerous "related" articles in the Wiki... (as there are NO DIRECT articles related to what seems to be a common form letter.) coupled with RAZ2133's post (thank you) and hours later I was able to piece the various informations together and solved the problem myself.

Bottom line: as it was a very simple problem with a very simple solution. It took 6 days, 14 sets of e'mails. Apartently DH support has all the time and energy in the world to handle their support issues by e'mail. (hand clapping).

Knowing what I know now about the issue,, if someone were to call me and needed help on this issue, I could give them One clarifying sentance and two instructional sentances and sit with them a few moments while they implemented the solution and the whole thing would take 90 seconds.

You do the math.

I'm glad many (maybe all) of the DH customers love the e'mail method, and I'm glad it works for ya'll.

have a nice day.

If it was as simple as you claim it was, then even by email it wouldn't have taken that long. However, since you refuse to accept that every single person here has answered the questions you asked *at the time*, there's nothing we can do about it. If you want a simple answer, then by all means ask a simple question. Unlike this thread, wherein you started off complaining about not being able to send/receive email and ended up complaining about being out of diskspace. Pick a question and stick with it, will you? And, if someone asks what your current settings are to solve a problem, the correct answer is *not* "I know they're right, the problem's on DH's end". Trust me, if you were on the phone with me and pulled that, I'd of hung up on you after the third repetition.

Yes, I have an opinion.

Get a minimum 50% off with the "haveadreamyday" promo code, and... have a dreamy day. Original, no?

PS PS: I also received an e'mail this morning from DH support (along with apologies for taking so long). The problem with not receiving my e'mail in my Macintosh MAIL folder was also solved.. and the problem was in the DH settings for which only they could fix. ...a conclusion I came to and wrote them about 3 days ago after going over my own computers settings with the Mac phone tech and earthlink (taking only minutes) which were fine.

thank you and good day to all...

back up and read again,, I asked simple questions,, I did not get answers to my questions. The falacy again of e'mails as opposed to one on one in real time conversations.

yes, it was a simple question and had a very simple answer

Now it's all becoming clear to me , in spite of your last two posts which contradict each other:

In reply to:
I was able to piece the various informations together and solved the problem myself.

..followed by a "p.s." post:

In reply to:
and the problem was in the DH settings for which only they could fix.

Or something like that, yeah! That's the ticket!

Right. You let your mailbox exceed the allotted disk limit, probably ignored the "warning" email from DH about you approaching your quota limits and telling you that if you didn't do something about it all kinds of stuff would break*(or didn't understand it, or didn't receive it, or for some other reason never maintained your mailbox within the limits of the quota assigned to it), your mail broke, and off we go. Nice.

Hey, I'm glad you got it sorted out wink

--rlparker

wow, are you a DH support person? you also do not read e'mails..

My ORIGINAL post (3 pages back) was regarding me not receiving my e'mail to my computer. Most of the 3 pages have to do with that issue. The underlying issue (and main point) being the inefectivness of e'mails as opposed to phone support.

The issue of the warning letter from DH (the first and only one I received) was an EXAMPLE I gave showing how a snowball of e'mails begins when dealing with DH support.

Two different issues... actually ONE issue and ONE example... again, back up and read.... totally unrelated items.

Kapish??

Now go make yourself some dinner and go watch some TV...

this case is closed....

In reply to:
wow, are you a DH support person? you also do not read e'mails..

I have not received any email from you, so I can only assume you are referring to your (sometimes edited conveniently) posts. I'm not the one with a reading problem, as evidenced by your comment above. I've already stated in posts to this thread that I am not a Dreamhost employee - Dreamhost employees are much too "nice" to be as "blunt" with you as I have in a couple of instances during this (miserable) thread, even though that kind of "honesty" is something from which you *could* probably derive great benefit (if you expended half the effort in trying to understand what you read as you do whining and crying about how much you want to talk on the phone).

In reply to:
The issue of the warning letter from DH (the first and only one I received) was an EXAMPLE I gave showing how a snowball of e'mails begins when dealing with DH support...Two different issues... actually ONE issue and ONE example... again, back up and read.... totally unrelated items.

Actually, the same issue, as I explained in my last post (and as evidenced by *your* last posts), but we all understand that you don't "get" that. wink

In reply to:
this case is closed....

God, I hope so.

--rlparker

This is what I was referring to:

<<<Now it's all becoming clear to me , in spite of your last two posts which contradict each other:
In reply to:
I was able to piece the various informations together and solved the problem myself.
..followed by a "p.s." post:
In reply to:
and the problem was in the DH settings for which only they could fix.>>>

The posts were NOT contradicting each other,,, they had to do with TWO different topics.. that's why I seperated them...

hope it's over as well,, but I have a feeling you will somehow come up with one more post..

In reply to:
Right. You let your mailbox exceed the allotted disk limit, probably ignored the "warning" email from DH about you approaching your quota limits and telling you that if you didn't do something about it all kinds of stuff would break*(or didn't understand it, or didn't receive it, or for some other reason never maintained your mailbox within the limits of the quota assigned to it), your mail broke, and off we go. Nice.

Yes, because DH is supposed to increase his diskspace for him, you know. This might be just me randomly taking a guess here, but he's the only one who didn't understand that email... and the fact he thinks it actually came from someone at DH support is amusing. I assume he hasn't heard of automated warnings? You know, so you *don't* do something rediculously stupid like let your diskspace run out then blame DH for it?

Yes, I have an opinion.

Get a minimum 50% off with the "haveadreamyday" promo code, and... have a dreamy day. Original, no?

The e'mail did not make sense because I had been in my SquirrelMail just a few days earlier and deleted/purged all of my mail.

So, I asked them where this mail was? what space is it in? how can I erase more mail to make room? again, where is this "space"? I never got an answer.

and again, I didn't ignore the 'warning' it was the first one I got.

this issue has been discussed and resolved....

again, again, again,, this points out the falicy of e'mails and the importance of speaking in real time. as you have missed reading a dozen or so e'mails...

we're now so far off the topic.. LOLOL

again=> e'mail doesn't work you've proved it

In reply to:
again=> e'mail doesn't work you've proved it

If the illiteracy of one person proves that email doesn't work... then what does the fact that it works just fine for the thousands of other customers prove?

do the math....

16 e'mails over the period of 6 days?
or a 10 minute phone call......

The fact that DH is days and days behind on their support e'mails speaks for itself. I got two "over 24 hour" apology form letters in a row from them.

H E L L O

In reply to:
do the math....

I already did the math. One illiterate customer out of thousands that can actually read & write doesn't prove that written communication has failed.

amazing, isn't it? but it is indeed NOT an efficient system...

now why don't you go pet the dog? or watch some TV, or go bake something.... there must be somewhere else you can be

If it wasn't an efficient system, it wouldn't work just fine for the thousands of customers that aren't you.

So, you're just going to repeat yourself over and over? is that the best you can do?

__________________  _   _______ 
__   __/__   __/ | | (  ____ 
   ) (      ) (    |_| | (    /
   | |      | |        | (_____ 
   | |      | |        (_____  )
   | |      | |              ) |
___) (___   | |        /____) |
_______/   )_(        _______)


 _______  _______  _        _        _______  ______  
(  ____ (  ___  )(       (       (  ____ (  __   
| (    /| (   ) || (      | (      | (    /| (    )
| |      | (___) || |      | |      | (__    | |   ) |
| |      |  ___  || |      | |      |  __)   | |   | |
| |      | (   ) || |      | |      | (      | |   ) |
| (____/| )   ( || (____/| (____/| (____/| (__/  )
(_______/|/     |(_______/(_______/(_______/(______/ 



 _______       _______  _______ _________ _       
(  ____      (       )(  ___  )__   __/(       
| (    /     | () () || (   ) |   ) (   | (      
| (__     __  | || || || (___) |   | |   | |      
|  __)   |__| | |(_)| ||  ___  |   | |   | |      
| (           | |   | || (   ) |   | |   | |      
| (____/     | )   ( || )   ( |___) (___| (____/
(_______/     |/     ||/     |_______/(_______/

______________________________
[website | stephen harper | myspace]

Yeah, now maybe if you type it out again and click your heals 3 times, close your eyes, make a big wish and it just might come true..

Listen Blue, I realize your "e'mail" impediment most probably has its roots in your dubious understanding of the English language, but that really isn't the system's fault.

And it's certainly not DreamHost's fault.

If "e'mail" support works for everyone else, and it does not work for you, that means the problem is entirely with you. Now, please, stop posting in the support forum before someone here actually pays you 97$ to leave DreamHost. An inverse promo code, if you will. I'd chip in.

______________________________
[website | stephen harper | myspace]

This is the first thread I've read since joining DH in March 06. I was looking for a solution to some difficulty I'm having with e-mail. Quickly, I attribute the problem to a "domain transfer." About 18 hours ago, I initiated the transfer of a domain to DH. I went through the process of changing the DNS info at NetSol prior to the transfer. Right after initiating the transfer, I set up the hosting at DH and then set-up an e-mail account.

About 10 hours after the transfer request, e-mail started to gather in my squirrel e-mail box. I was unable to get them down to my computer because of a log-in error. [I too, own a Mac].

Well, I've done everything I can think of to solve the situation. I've created new passwords, new account ID's, deleted the accounts and created new accounts... all to no avail.

I then created an e-mail account with another domain name. Configured my Mac in the prescribed fashion and the bloody account worked like a charm.

So, I can attest to the fact that the directions given to me [not a computer rocket scientist] by DH have worked for all the e-mail accounts I've created in the past 7 months [approx 25] except the one I tried to create today. And I have to attribute that to the transfer.

I have also taken the "Blue" approach, and forwarded e-mail from my troubled e-mail account to another e-mail account at DH. Surprisingly that works. So even though, it's not working the way I want it to work, I am getting my e-mail through the forward process and I am also able to access the squirrel mailbox online.

I do have a request in with DH support with no response for a while. There have been at least three occassions where I have figured out how to solve my own problem prior to reading the response from DHCS, and 2 occassions where I actually retracted my request.

As for phone contact, I just spent four days, talkng with 6 different people from NetSol trying to get some primary contact info changed. Talk about a cluster f&%k. I could have ripped the phone out of the wall had it not been a cell phone. So, the idea of phone calls solving all the problems of the computer world, kinda sounds good, but I'm coming off an experience that blows that argument out of the water.

I do have to admit my surprise at the amount of time Blue spent on this thread. I have a business and I can't imagine participating in a thread requiring as much time as this must have taken. I'm writing this now after midnight on the east coast.

Eventually, my situation will be resolved. I've learned from previous experiences... the grass isn't always greener on the other side of the fence.

Good luck Blue in your quest to conquer your e-mail difficulties.

Allan

HA HA HA! I "heart" ACSII ART! Long Live Figlet! smile

--rlparker

In reply to:
If "e'mail" support works for everyone else, and it does not work for you, that means the problem is entirely with you. Now, please, stop posting in the support forum before someone here actually pays you 97$ to leave DreamHost. An inverse promo code, if you will. I'd chip in.

I think I already contributed $90 in time wasted on this lost cause... does that count?

Yes, I have an opinion.

Get a minimum 50% off with the "haveadreamyday" promo code, and... have a dreamy day. Original, no?

Listen dear cokman, e'mail support is NOT working for most (see previous math lesson).. we just put up with it.... I'm glad it works for you as you have nothing else to do in you life.

and yes, the setting that needed to be made was done on THEIR side of the mess... not mine. and they fixed it.... the subject has been done for several e'mails now,, and yet, because of your own lack of "understanding of the English language" or is it because you mother bred with a mule and you are just too stubborn to know when to let a subject drop?

now, why not fix yourself some oats and carrots?,,, and go bother someone else.

> I have a very simple website, I don't need "code 3".

If you want "code blue" (callback) responses, maybe you need to pay for it.

You're not on the national "do not call" list by any chance? :-)

What I Like About

In reply to:
Listen dear cokman

In reply to:
or is it because you mother bred with a mule

I'm going to take a wild guess here and say that you're 14 years old.
Or retarded.
Or both.

In reply to:
e'mail support is NOT working for most

Just because you are having problems with it does not mean most people are having problems with it. Someone who is intelligent enough to understand basic software configuration and website administration can get by quite well using the support Wiki alone, nevermind e-mail. Also, since you are apparently still incapable of spelling "e-mail" properly (let alone using it) I would tend to agree with you that phone support is the only reasonable option for you at this time. I would be happy to direct you to similar hosting plans offered by other hosting companies which do provide phone numbers, in the event that a customer with an IQ of 87 manages to make it past the sign-up process.

In reply to:
now, why not fix yourself some oats and carrots?,,, and go bother someone else.

Moronic suggestions aside, the subject will drop when you stop replying to it.

______________________________
[website | stephen harper | myspace]

In reply to:
I'm going to take a wild guess here and say that you're 14 years old.
Or retarded.
Or both.

I just viewed his website. I think you can safely rule out one of those choices.

you really have this thing about "intellegence" don't you? I'm glad you are so superior... I guess that must mean your penis is the size of a..... peanut?

now why don't you go find something else to do (penis pump or ball streatcher) with your time instead of beating this dead mule (oops, no offence to dad) HORSE into the ground.

thank you.....

e'mail, e'mail, e'mail, e'mail, e'mail

If you showed as much interest in developing your English skills as you do in the male genitalia, maybe "e'mail" would become a viable support solution for you.

______________________________
[website | stephen harper | myspace]

ic ic,,, so, it's about who get's the last word?... well,, this is my stream your swimming in,,,, and it's your peanut I was concearned about.. so ,, again,,, go off and stretch the poor thing..

ie: get a life

In reply to:
e'mail, e'mail, e'mail, e'mail, e'mail

Er...dude. It is written as "email" or "e-mail" - a shortened form of "electronic mail". If you insist on using the apostrophe, you would have to refer to it as "e' mail" (note the space). Please see: Dictionary definition

A couple days ago I realized that this thread is basically a ridiculous flamewar, fueled by trolls and those that love to feed them. In my maturity I decided to stop reading the posts.

Here I am though, and even while I feel a little dirty, I'll probably check in at least one more time. Hope no one ends up invoking Godwin's law, it's almost at that point.

http://benconley.net
http://teamshocker.com

> while I feel a little dirty,

I vote: you get the last word. :-)

What I Like About

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