When will my hosting be set up?

When will my hosting be set up?

Posted by: pbakos92
Posted on: 2009-01-05 13:18:00

Hello. I ordered a hosting account on Saturday. At first my card declined the payment in google checkout but I updated my card information correctly and it later completed the payment and said my order was sent to dreamhost to be processed. How much longer must I wait to receive my hosting account, I'm very anxious to get started. I thought I had read somewhere you could be set up in minutes, so I'm beginning to think something went wrong with my offer. I used pbakos92@yahoo.com as my email incase that helps the staff at all... Any replies would be greatly appreciated.

Re: When will my hosting be set up?

Posted by: sdayman
Posted on: 2009-01-05 15:48:00

We're customers here, just like you. However, Google Checkout's track record shows may take several days to process. Foreign (non-US) accounts also may take several days. Naturally, foreign Google Checkouts just compound the problem.

The quick setups are for US customers paying direct with a credit card.

-Scott

Re: When will my hosting be set up?

Posted by: pbakos92
Posted on: 2009-01-05 15:55:00

the payment was processed by google already, their job is done. It was sent to dreamhost, so now its all waiting on them.

BTW: I find the following very suspicious:

1)You and some others constantly assure "we are just customers"
2)You have over 3000 posts on a support forum for a webhost, which you are apparently not employed by. Why? Why not let the people who get paid take care of the questions. Do you really love your webhost that much that you're willing to dedicate a good chunk of your time to it?
3)You list your skills as "System & Network administration ", aka the type of people who run webhosts.
4)You live in california, where dreamhost is run.
5)You registered in '06, which, according to the banners, is when most of the technical and support staff were hired.

Now, if you are an employee of dreamhost, can you please approve my order already! I'm fine with it if you are dreamhost staff or your aren't... I just want to set my hosting up ASAP!Edited by pbakos92 on 01/05/09 05:59 PM (server time).

Re: When will my hosting be set up?

Posted by: macinarizona
Posted on: 2009-01-05 18:46:00

This is a forum for us 'dreamhost users/customers.' Dreamhost support staff are not necessarily in these forums. Some come in time to time to help, but the dreamhost users/customers help other users/customers here.

He is not a Dreamhost employee, just here to help sort out issues. He has seen your problem often enough to give you some general support, but not official dreamhost support. the only way for that is to email dreamhost directly.

We all understand you want to get your site set up ASAP. I hope you have already been approved. Good luck.

Re: When will my hosting be set up?

Posted by: sXi
Posted on: 2009-01-05 19:04:00

In reply to:

BTW: I find the following very suspicious:

1)You and some others constantly assure "we are just customers"
2)You have over 3000 posts on a support forum for a webhost, which you are apparently not employed by. Why? Why not let the people who get paid take care of the questions. Do you really love your webhost that much that you're willing to dedicate a good chunk of your time to it?
3)You list your skills as "System & Network administration ", aka the type of people who run webhosts.
4)You live in california, where dreamhost is run.
5)You registered in '06, which, according to the banners, is when most of the technical and support staff were hired.


Epic fail, Sherlock. Did you RTFM first?

Scott happens to be one of the most helpful people ever to frequent this board. Read his reply and actually make an attempt to understand it's content, then either accept it at face value or gtfo. Your choice.




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Re: When will my hosting be set up?

Posted by: pbakos92
Posted on: 2009-01-05 19:33:00

Hey a**hole, read my reply and make an attempt to understand MY content. He said that google checkout may take a while to process the order and is therefore slowing down the process. I said they already processed the order, so his reply is useless and the lag is dreamhost's fault. Next time use your brain, or stfu. And accepting something at face value? C'mon, really, thats possibly the worst advice I've ever heard.


scott, thanks for the reply, I was just expressing my suspicions, nothing personal. You should seriously consider applying for a job for dreamhost (...if you didn't already..) :P and macinarizona, thanks for the reply, I'm hoping it will be sorted by tomorow :)

Re: When will my hosting be set up?

Posted by: sXi
Posted on: 2009-01-05 20:22:00

Read your content? I quoted your "content". This board isn't a place to contact Dreamhost and pointing fingers at other users or insinuating that some are just DH reps of some description here certainly won't help sort out your issues, however many and varied. The advice in this board is given freely by other DH customers (as is stated on the landing page). Take it or leave it.

At face value.




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Re: When will my hosting be set up?

Posted by: sdayman
Posted on: 2009-01-05 20:38:00

A) Really, I have no idea why Google Checkout is so slow. Only the DreamHost people know, and they haven't let us in on the secret.

B) You neglected to mention the *obvious* in my bio. I'm a teacher. That should make it clear I don't work for DreamHost. That's about as transparent as I can be without posting a resume, which I feel is not necessary. But I'll hit your points:

1) Some people post in the forums honestly thinking that it's an official avenue of support. It is not. While employees observe and occasionally post, this isn't how they handle tech support.
2) First, yes, I really like it here and enjoy helping people who need the help, and two, see next...
3) I used to have a life before becoming a teacher. Hanging out here helps me keep my skills tuned. No, I didn't work for a webhost, but I was a senior UNIX admin for a very large online retailer and was a System and Network admin for a government agency before that.
4) Not my fault I was born here. Maybe it's my fault for not moving away, but I really like living in L.A.
5) I registered shortly after I bought a hosting plan. I used to host at Livehost.net, which was a great one-man operation, but my needs outgrew their offerings; they subsequently got bought out by some larger outfit, so I don't feel so bad about leaving them anymore.

Let us know when your account gets approved so we have another datapoint on how long it takes Google Checkout plans to get approved. And if they let you know what took so long, clue us in.

-Scott

Re: When will my hosting be set up?

Posted by: Lensman
Posted on: 2009-01-07 18:11:00

In reply to:

Hey a**hole, read my reply and make an attempt to understand MY content.


Generally speaking, there's not a high success factor in coming to a community forum and airing suspicions about longstanding helpful members, nor in swearing at them either.

As a third party, I think sXi was commenting on how you came here and asked a few questions of fellow customers, got a response, then immediately cast suspicion on the fact that our friend Scott is not who he's said he is for the past 3 years. As I said, this is not a recipe for making friends of people from whom you're asking free advice.

In reply to:

He said that google checkout may take a while to process the order and is therefore slowing down the process. I said they already processed the order, so his reply is useless and the lag is dreamhost's fault.


Dreamhost has always said there are sometimes delays when processing your order via Google Checkout. Some folks, including myself, have theorized that this is because of some delay in the way funds clear via Google checkout or because of the way fraud detection and guarantee works through Google Checkout. We only know what we know, but not necessarily the reasons why. We can only reassure you that the delay is either typical or that you may need to submit a support ticket via the panel to see if there's been some snafu in the automated system requiring manual intervention.

In reply to:

And accepting something at face value? C'mon, really, thats possibly the worst advice I've ever heard.


Well, Scott is a longstanding and highly respected community member. I think we all accept his advice as the best he can offer. It's certainly true that if you research his replies in the forums, you'll find that he's almost always first to reply and with the best reply as well.

In reply to:

scott, thanks for the reply, I was just expressing my suspicions, nothing personal.


Personally, I think this is a cop out. I think Scott deserves and apology for the smear. Remember, it's ok to make mistakes, I'm probably making one right now in getting involved. :)

In reply to:

You should seriously consider applying for a job for dreamhost (...if you didn't already..) :P


Don't even suggest it. We've already lost one longstanding and most helpful member to Dreamhost as it is.

In reply to:

I'm hoping it will be sorted by tomorow :)


Be sure to submit a request in the panel. It may be that because of the initial failure, your account may need manual processing.

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Tags: incasegooglecheckoutyahoo