Horrible, HORRIBLE, web service

I have had a couple of Dreamhost accounts for a few months now, and what a disaster. Speeds on both accounts have been TERRIBLE. Slowest SQL servers on the planet? Quite possibly slow. I'm pretty much done with them now that due to their server problems I can't even open my site.

Fortunately there are TONS of alternatives out there. I'm getting awesome speeds on a different host, for $5/month, which is better than 1 of my Dreamhost accounts. Even the other one, at $9 a year, is not worth it.

Dreamhost customer service has been pretty decent in responding in a timely manner. But that doesn't mean jack when their equipment is so poorly setup and managed. Like I said, ANYTHING running off MySQL and PHP have been slow from day one, BEFORE the "Blingy" cluster started having problems.

Too bad really, because I like their control panel options, very easy to use.

Clearly Dreamhost is running itself into the ground. I suggest they hire someone who knows how to manage techs and produce results, rather than trumpet their laidbackk enviroment while things fall apart. As soon as I can get access to my site I'm gone with my refund and I'm going to make it a priority of mine to communicate to as many people as I can about the poor quality of dh.

Bye then!

-- si-blog --

Jesus, is the staff infantile as well? What a bunch of jokers.

I am not staff. I'm a customer just like you, although I've been hosted here for a few years now.

-- si-blog --

Has your site been offline for a week?

re: scjesseytotal: Yeah, and you're obviously a tool. Winner.

R u the same guy posting the youtube links on the status page? Must be. Don't u have work to do or something. Maybe a few situps to get rid of that gut.

cbfhuy, do you have something to actually contribute to a discussion?

My sites have been hosted with DreamHost for years, and there have been very few problems considering the uptime (there isn't 100% uptime, flawless at that, with any host) and excellent service I've received. It doesn't hurt to ask more than one customer what he thinks of a host, as experiences will vary.

Done troll-feeding now.

~Chell

In reply to:
R u the same guy posting the youtube links on the status page? Must be. Don't u have work to do or something. Maybe a few situps to get rid of that gut.

I posted a rickroll on there once, if that is what you mean. No, I've got nothing specific I need to be doing. Oh, and it'll take a whole load of sit-ups to get rid of this gut.

-- si-blog --

Ha, once! Yeah, it's been posted incessantly with disparaging remarks made to those who are complaining, as customers have the right to do. Don't take it personally, you're not even an employee.

Well then it cannot be me then. I only posted it once.

-- si-blog --

In reply to:
Has your site been offline for a week?

Actually, none of my sites has been offline at all. Neither have my sister's nor my wife's sites been down for the whole week.

My wife is in the Blingy cluster and her site has been really slow at times - enough so that I've been considering having her complain strenuously to get a bit of a service credit for this downtime.

There's a large swath of people who haven't been affected by the Blingy cluster, thank goodness.

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BTW, I know you're not the instigator of the private conversation, Simon, but would you two please take it to PM?

Thanks! (and let me know if you think I'm being too harsh or self-centered)

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Last time I looked at the status blog comments, it seemed there were a *LOT* of folks rickrolling around those pages ... I think there *might* be more than one, or two, doing that! wink

--rlparker

I liked the /b/s, that was funny, although the incessant copy/pasta was annoying as Hell 'cause you had to scroll down to read the next piece of posting complaint/flame/whine/advert/troll/wisdom. Truly epic stuff.

Just wish I wasn't on Blingy lmao.

ps. 1000 GET wink

In reply to:
Clearly Dreamhost is running itself into the ground.

Which Dreamhost are you talking about?

The one here on Planet Earth is one of the biggest hosts in the world and isn't going anywhere.

Hmm... that's odd, the purple line on this chart keeps going up while everyone is supposedly leaving and Dreamhost is falling apart.

In reply to:
I'm going to make it a priority of mine to communicate to as many people as I can about the poor quality of dh.

Oh no! That'll show'em!

I'm glad I don't have a life where that could make it on to the priority list.

In reply to:
Don't u have work to do or something.

Don't u have work to do or something?

In reply to:
re: scjesseytotal: Yeah, and you're obviously a tool. Winner.

Ooh! If he's a spanner wrench, I could really use him around the house.

-Scott

Hey, look at the replies! No surprises in there. Customers complaining, Dreamhost shills defending.

Fortunately I was able to cancel my big account before the 97 day refund window. I'll ride out the $9/year account and use them as cheap online storage.

FYI, my site came back online after the "Blingy excuse for not knowing how to run servers" incident. I've reloaded my basic zenphoto installation (a few dozen images). The freaking pages take 30+ seconds to load AND not every thumbnail will display!

What a joke. I'm hosting the exact same site with Host Gator, and my page loads are nearly instantaneous.

Sure Dreamhost will be around for a while, there will always be fools like me who sign up for their service. However, one of the sites I tried to host was a research project. I'll be presenting on that topic at 2 national conferences this year and Dreamhost will surely be on my agenda!

In reply to:
Fortunately I was able to cancel my big account before the 97 day refund window. I'll ride out the $9/year account and use them as cheap online storage.

Just wanted to caution you against announcing that you're going to violate your Terms of Service!

In reply to:
FYI, my site came back online after the "Blingy excuse for not knowing how to run servers" incident. I've reloaded my basic zenphoto installation (a few dozen images). The freaking pages take 30+ seconds to load AND not every thumbnail will display!

This seems like a problem. Are you using the "easy" ZenPhoto install or are you using your own custom install?

In reply to:
What a joke. I'm hosting the exact same site with Host Gator, and my page loads are nearly instantaneous.

I think they're a fine host as well. My own personal experience is that the performance and uptime is somewhere between my shared account and my PS account. Everyone should be cautious about taking my experience as indicative since one point does not a trend make.

In reply to:
Sure Dreamhost will be around for a while, there will always be fools like me who sign up for their service.

Don't worry, you weren't a fool. You just had the bad luck to sign up during one of the 5 worst problems that Dreamhost has ever faced.

In reply to:
However, one of the sites I tried to host was a research project. I'll be presenting on that topic at 2 national conferences this year and Dreamhost will surely be on my agenda!

Just make sure you don't torpedo your credibility through excess extrapolation or by appearing to use your position to forward an agenda rather than presenting on your topic!

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In reply to:
Hey, look at the replies! No surprises in there. Customers complaining, Dreamhost shills defending.

Namecalling is a generally accepted method of debate, btw.

I feel affronted by your complaints about the various responses here in the thread. You complain, some confirm your problems, some have not experienced the problems you've experience and we all share our experiences with varying amounts of camaraderie and humor.

Would you prefer that people who haven't had problems deny their state of happiness?

Use the 3DOM50 promo code for 3 extra lifetime domains and $50 off
More Dreamhost coupons here!

In reply to:
Customers complaining, Dreamhost shills defending.

Of course! If someone won't throw a tantrum with you, they must be a shill. How could we have missed that?

You come to a forum for customers to help each other. They want to be here so much, that they actually PAY to be here. What do you expect?

If anyone took you seriously, you wouldn't have needed to come back a week later to bump your little tantrum thread that no one cared about. Oh no! I just pointed out an actual fact, so I must be a shill!!!

In reply to:
I'll ride out the $9/year account and use them as cheap online storage.

Keep sending that money!!! That'll teach them to mess with a badass like you! laugh

In reply to:
there will always be fools like me

Thanks for the warning, Captain Obvious.

In reply to:
I'll be presenting on that topic at 2 national conferences this year and Dreamhost will surely be on my agenda!

Ooh! Which conferences? There are so many to see and I'm trying to scratch a bunch of the less worthwhile ones off my list.

-Scott

I started Reading every post to try to contribute and participate but I saw most of the people answering are very immature.

Any ways, I'll give you my little peace.
I've been hosted with DH for several Years, I think their service is one of the best out there, I have Tried servers all over the world, including from VPS, Dedicated, and Shared hostings.

DH has one of the Best Support out there, they always answer in a very timely matter.

Any ways, if you are looking for a inexpensive, reliable, and outstanding host, DH is the way to go.

Regards,
AHA

In reply to:
I'll be presenting on that topic at 2 national conferences this year ...

Really? What is this "presenting" of which you speak? You mean like this? wink

--rlparker

Awww how sweet. A love heart :)

LOL I'm not throwing a tantrum. On the contrary, I'm simply sharing my experience so others don't make the same mistake. I DID SOMETHING about my irritation with Dreamhost and moved the content elsewhere. As previously stated there are some things I liked, such as the Web Panel and their customer service response time. But their value is diminished when they are supporting a poor product.

And I'm not a complete fool. I've been with a lot of cheap hosts through the years and have an idea of what to expect. But Dreamhost really takes the cake. I don't expect high quality service at Dreamhost's prices, but I do expect them to at perform at least as well as the other sub-$100/year hosts I've used, in terms of speed and reliability. But, as long as they keep promising huge disk space (that their TOS practically prohibits using) they'll be fine.

To respond to one of the other posters, I did a normal (manual) ZenPhoto installation as I wanted an apples to apples comparison to my other host. I used the default theme and uploaded a few dozen pics. Horribly slow.

this whole thread is really sad.

In reply to:
this whole thread is really sad.

Why? Because it's mis-posted?

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Horrible, HORRIBLE, web service