Private servers sefinitely are a NO-GO

I am in absolute desperation, hating the day I ever were born, and the day I ever thought about signing up Dreamhost.

Today, I lost contract that I have been working for for months. Months of hard work - and everything went to hell because my sites are down! The whole day today, I am asking and asking your support for help - but NOTHING!!!!

The transition from shared hosting to PRIVATE SERVER resulted in this disaster. NOTHING WORKS!!!

Support team does NOTHING.

Now I even discovered that Dreamhost does not even publish a phone number, just some fax.

I think I really am a victim of Dreamhost. I was perfectly ready to pay more for a premium service and instead of that I was betrayed by Dreamhost. Vaclav Vanicek, MSc

Wow... I have a few thoughts.

1 - The move from shared to PS is huge. Thousands of DNS servers across the globe need to cache a brand new IP address and potentially Gigabytes of files must be migrated.

2 - One probably shouldn't make such huge service changes if such a critical contract was pending.

3 - My transfer to PS went smooth as butter.

4 - Perhaps attitude and approach are more to blame than DH. I always get great support and fast responses.

"To be pleased with one;s limits is a wretched state."
-Johann Wolfgang von Goethe